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Support

Troubleshooting resources and community support channels.

Support

Troubleshooting

Thingsboard logs are stored in the following directory:

/var/log/thingsboard

You can issue the following command in order to check if there are any errors on the backend side:

cat /var/log/thingsboard/thingsboard.log | grep ERROR

Questions

If you aren’t familiar with it, many of your questions may be answered by the user guide.

Getting help

If your problem isn’t answered by any of the guides above, there are variety of ways for you to get help from the Thingsboard team.

Community chat

Our Gitter channel is the best way to contact our engineers and share your ideas with them.

Q&A forum

Our user forum is a great place to go for community support.

Stack Overflow

The Thingsboard team will also monitor posts tagged thingsboard. If there aren’t any existing questions that help, please ask a new one!

Contact us

Feel free to contact Thingsboard authors by sending us an email to support@thingsboard.io