Privacy Policy

Last Updated: January 16, 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you use the ThingsBoard Licensing Portal (the "Portal"). By using the Portal, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide our licensing services, we collect the following types of data:

• Account Information: Your name, email address, and login credentials created during sign-up.
• Billing Information: We do not collect or store your financial payment data. All billing-related data (including credit card details, billing addresses, and Tax IDs) is collected, processed, and stored directly by our third-party payment processor, Stripe.
• License & Usage Data: We collect information regarding the license keys you generate, unbundle, or delete. Additionally, via our automated license check mechanism, we collect technical data regarding your hosting environment and the specific version of the licensed product you are currently running.

3. How We Use Your Information

We use your data for the following purposes:

• Service Provision: To create your account and verify your identity.
• License Verification: To validate the status of your software licenses, ensure compliance with usage terms, and identify product versions for support or compatibility purposes.
• Transaction Processing: To facilitate the secure processing of payments through Stripe.
• Communication: To send you transaction confirmations, technical notices, and use for providing support.

4. Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

• Payment Processors (Stripe): We integrate with Stripe to handle all billing and payment functions. Their use of your personal information is governed by their own Privacy Policy.
• Legal Compliance: If required by law, regulation, or legal process.

5. Data Retention & Deletion

• Retention: We retain your account and license history for as long as your account is active or as needed to comply with our legal obligations.
• Account Deletion: You may delete your user or company account at any time through the Portal settings. Upon deletion, your access to the Portal is removed.

6. Security

We implement reasonable security measures to protect your account information. As noted, sensitive billing data is secured and managed exclusively by Stripe in accordance with industry standards (PCI-DSS).

7. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at sales@thingsboard.io.