FACILITY MANAGEMENT

Oneserve builds agile FSM platform using ThingsBoard IoT

Oneserve is a UK-based Field Service Management (FSM) platform delivering end-to-end digital solutions for asset maintenance and service delivery. Their technology powers thousands of engineers and service teams across housing, utilities, and manufacturing sectors. By integrating scheduling, workforce tracking, compliance, and reporting into one streamlined system, Oneserve helps organizations improve first-time fix rates, reduce operational costs, and drive customer satisfaction through smart automation.

years experience

1 %

more jobs completed per day

1 %

increase in the first time fix rate

Oneserve

“We were struggling trying to implement our own IOT infrastructure when ThingsBoard suddenly appeared. Immediately we started testing and were amazed with the feature completeness, stability and ease of use of this great platform, although it was only in version 1.0 and had been released just days prior.”

Mark Hunt

CTO

What problem did they face?

Challenges

They needed a flexible IoT platform that could easily support their changing delivery needs without making things more complicated or expensive.
They needed a platform with many features that could also grow and change as their business needs changed.
They needed simple ways to connect the new platform to their current systems and to easily see and understand their data.
They were looking for a technology partner who could support their innovation and help them continue growing in the future.

Key results

ThingsBoard quickly met Oneserve’s need for flexibility and easy service delivery.
The platform made it simple to adapt and set up new projects without much difficulty.
Built-in tools for connection and data visualization helped improve system performance and made it easier to manage operations.
Regular platform updates and strong support from the ThingsBoard team gave Oneserve a reliable and future-ready IoT solution.

How ThingsBoard powers Oneserve?

Scalable growth made simple

ThingsBoard played an important role in helping Oneserve transform and improve its field service management solution. As Oneserve continued to grow, they needed a platform that could keep up with their increasing demands without making their systems more complicated or expensive. ThingsBoard provided exactly what they needed — a flexible, powerful, and easy-to-use IoT platform that fit their business strategy perfectly.

Fast and flexible IoT integration

With ThingsBoard, Oneserve was able to quickly and easily add IoT capabilities to their services. The platform’s flexibility allowed them to adapt it to different projects and customer needs without needing complex technical changes. This helped them deliver solutions faster and with less effort.

Smart data, smarter decisions

Another big advantage was ThingsBoard’s built-in tools for integration and visualisation. Oneserve could connect ThingsBoard smoothly with their existing systems, making it easier to collect, manage, and understand data from their field operations. The visualisation features allowed them to create useful dashboards and reports, helping their teams make better and faster decisions.

Support that drives success

Support from the ThingsBoard team was also a key benefit. Whenever Oneserve had questions or needed help, the ThingsBoard team was available, responsive, and ready to offer solutions. This strong partnership gave Oneserve confidence that the platform would continue to grow and improve along with their business needs.

A future-proof IoT foundation

Thanks to ThingsBoard, Oneserve now has a strong and reliable IoT foundation. They are able to innovate faster, provide better services to their clients, and stay competitive in important sectors like housing management, utilities, and manufacturing.

“The ThingsBoard platform has, within a short space of time, easily fulfilled our requirements. It is easy to adapt, has highly flexible implementation options and includes a broad suite of integration and visualization capabilities out of the box. The platform is continually being extended and improved, with the ThingsBoard Team both accessible and supportive to all of our needs.
We now have a robust industrial platform that unlocks our IoT service goals.”

Oneserve, CTO

How ThingsBoard helps facility management improve operations with IoT?

Centralized monitoring and management

Facility operators deal with multiple disparate systems: HVAC, lighting, security, water supply, and more. ThingsBoard unifies these into a single platform, allowing seamless management of all processes through a user-friendly interface.

You connect sensors for temperature, humidity, motion, water consumption, and other parameters.
All data is aggregated and visualized on customizable dashboards.
Automated alerts and system responses can be configured (e.g., turning on ventilation when CO₂ levels rise).

Predictive maintenance

A broken air conditioner in a shopping mall during summer is not just an inconvenience but a serious business problem. Predictive maintenance helps prevent breakdowns before they occur.

Sensors track changes in equipment parameters (engine temperature, vibration, oil level).
ThingsBoard analyzes data in real-time and detects anomalies.
The system automatically creates notifications or service requests.

Smart dashboards and data visualization

Raw data is useless without proper visualization. ThingsBoard enables the creation of informative dashboards that help make faster decisions.

You create dashboards for specific tasks (e.g., energy consumption monitoring, climate control, space utilization analysis).
Data is displayed using charts, graphs, tables, and maps.
Role-based access control allows engineers to see one set of metrics while managers view another.

Energy consumption management

Energy costs are one of the largest expenses. IoT analytics helps reduce costs, identify overuse, and implement energy-saving scenarios.

You connect energy meters, light sensors, and climate control systems.
ThingsBoard analyzes consumption and identifies anomalies (e.g., electrical overloads or inefficient heating zones).
Automated scenarios can be configured, such as dimming lights at night or turning off air-conditioners in empty rooms.

Process automation and BMS integration

Building management should not be manual — ThingsBoard enables the automation of routine processes and seamless integration with Building Management Systems (BMS).

If CO₂ levels exceed the threshold, the system automatically turns on ventilation.
If a water leakage sensor is triggered, ThingsBoard sends an emergency alert and shuts off the water supply.
Motion sensors ensure lights are only on in occupied areas.

Enhancing facility security

Modern buildings require intelligent security systems. ThingsBoard allows integration and monitoring of video surveillance, access control, smoke detectors, and motion sensors.

Sensors detect movement in restricted areas, triggering instant notifications.
Security personnel can view live camera feeds directly within ThingsBoard.
In case of fire or gas leaks, the system automatically sends an alarm and activates emergency protocols.

Real stories, real impact — share your experience with ThingsBoard!