ThingsBoard Cloud

If a payment fails, Stripe will retry the charge. If unresolved, your account may be suspended until payment is completed.

No, there are no hidden fees—pricing is transparent and includes all standard features.

Each plan includes predefined usage limits that you can find on the subscription plans page. You can also purchase additional entity and API call packs if required.

ThingsBoard Cloud offers predefined base plans that can be further customized with additional entity packs and API call packs.

ThingsBoard Cloud does not offer refunds for unused time if you cancel before the billing cycle ends.

When you change plans, Stripe automatically calculates the prorated charge based on your usage.

Currently, ThingsBoard Cloud does not provide a built-in billing module to charge end customers. However, you can create custom dashboards with backend integration between ThingsBoard and the payment system of your choice to set up billing for your application. If you would like our assistance with setting up billing, please contact us, and we'll be happy to propose such a configuration as an additional service.

You can perform the migration on your own using the Version Control feature to transfer your configurations. Telemetry data can be exported via the REST API. Alternatively, the ThingsBoard team can provide additional migration assistance. Please contact us for more details.

Storage is included in your plan, but exceeding the limits may require upgrading your subscription or purchasing an additional storage pack. Storage limits vary by plan, you may see details on the subscription plans page.

No, dashboards are included in all plans.

API usage is included in your plan, but rate limits apply based on your selected tier. If needed, you can purchase additional API call packs to extend these limits.

API access may be throttled until the next billing cycle, or you can upgrade to a higher plan. Alternatively, you can purchase additional API call packs to extend your access.

Each plan has a predefined number of users. Limits vary by plan; details can be found on our plans definition page. If needed, you can purchase additional user packs to increase the number of users.

ThingsBoard automatically provisions certificates for your domain name using Let's Encrypt. Refer to the domain configuration guide. Custom certificate provisioning is available exclusively for Enterprise Cloud subscribers upon request.

The status page is in progress. While we continuously monitor system performance and strive to maintain our uptime SLA, our team remains dedicated to delivering high availability and reliability. Updates regarding service status will be available as we develop the status page further.

Your data will be retained for a short period before being permanently deleted.

Yes, we offer custom IoT development services designed to match your exact requirements. Whether you need a full-featured IoT platform, scalable architecture, or specific integrations, our IoT development team can help you accelerate time-to-market and reduce internal workload while ensuring long-term maintainability.

All plans include access to the ThingsBoard Support Portal for direct communication with the support team in case of questions related to ThingsBoard functionality.

Private Cloud ideal for companies that want to avoid investing in DevOps resources, reduce operational risk, and accelerate time to market. They are particularly beneficial for startups, SMBs, or enterprises scaling production systems who prefer to offload platform operations and upgrades to the ThingsBoard team under a clear SLA.

To select an appropriate Private Cloud plan, you’ll need to estimate your expected platform usage based on three key indicators:

1. Number of devices:

• Navigate to the Home page of your ThingsBoard Tenant account.
• Check the total number of devices currently connected.

2. Number of Messages per Day per Device:

• Navigate to API Usage → Transport Messages chart
• Find the monthly total of transport messages
• Use this formula: Messages per day per device = (Monthly Transport Messages) / (Number of devices × Number of Days in Month)

3. Number of Data Points per Message:

• In the same API Usage → Transport Messages chart
• Identify the Data Points per Month figure
• Use this formula: Data Points per Message = Data Points per Month / Transport Messages per Month

Once you’ve collected these three values, you can match your usage against the limits defined in each Private Cloud plan tier (Launch, Growth, Scale, Enterprise) to determine the best fit.

For more guidance, you can share these metrics with our team, we’ll be happy to help you size your environment.

No long-term lock-in. We simply ask for a 30-day written notice before shutdown so we can decommission resources cleanly.

During onboarding you pick the region that best fits compliance or latency needs (EU, North America, or APAC). All sites reside in ISO 27001/PCI-DSS-certified data centres.

You can request a complete encrypted database dump at any time. We generate a full PostgreSQL dump of all tenant-level tables (entities, telemetry, audit logs, custom metadata) and transfer it to you over a secure channel (SFTP or your own cloud bucket).

Because the export is a raw DB dump, you retain 100% data fidelity and can immediately restore it in another PostgreSQL instance or transform it into any machine-readable format you need. We normally fulfill export requests within 5 business days, and—in line with GDPR—can also execute verified deletion of all tenant data within 30 days of your erase request.

Yes. You remain the sole Data Controller; ThingsBoard acts as a Data Processor under a standard DPA. Data never leaves the region you select, and you have the right to access, port or delete it at will.

For security and SLA compliance we do not expose Sysadmin by default. If your workflow truly needs low-level access, we can provide read-only credentials to metrics/Kubernetes dashboards under an additional NDA.

Private Cloud is designed with enterprise-grade security at its core. Access to the infrastructure is limited to authorized ThingsBoard personnel only, with regular audits and monitoring in place. We follow industry best practices for patch management, vulnerability scanning, and secure software development. For added protection, customers may also enable 2FA, dedicated VPN tunnels, and audit logging depending on their plan.

All Private Cloud upgrades—whether minor patches or major version releases—are scheduled in coordination with the customer. This ensures full transparency, minimizes disruption, and allows your team to prepare in advance. Our team handles the entire upgrade process and provides clear communication before and after each change to maintain operational continuity and SLA compliance.

Upgrades are possible at any time, but they are not initiated automatically. The ThingsBoard team continuously monitors your resource usage and data point throughput. If your consumption exceeds the thresholds defined for your current tier, our team will notify you and guide the process of upgrading to a higher plan. This ensures uninterrupted service and SLA compliance. You can also request an upgrade proactively if you anticipate growth or require additional capabilities.

Service reviews and architecture consultations are a specialized, ongoing service available exclusively to ThingsBoard Private Cloud customers. These sessions provide structured, high-level guidance from a senior ThingsBoard engineer who collaborates with your team regularly. You’ll receive proactive recommendations on best practices, performance tuning, and scalable architecture design tailored to your evolving use case.

This service is not included by default and can be purchased separately for customers who require advanced architectural guidance and regular expert engagement. Contact us for more details.