Support and Services

Professional support, managed platform operations, and on-demand experts — everything you need to run ThingsBoard with confidence.

Talk to Our Team See What's Included

30 min

avg. support response within business hours
99.95%

platform uptime Private Cloud
350+

delivered IoT projects
9 years

in the IoT domain

Open a ticket, get an expert response. Our support team is the same team that builds ThingsBoard — a committed first-response target, unlimited tickets, and access for up to 6 team members.

A direct line to the engineers behind ThingsBoard. When something in the platform isn't working the way you expect, open a ticket — and get a real answer from someone who knows the code.

What you can ask us about

Questions about standard ThingsBoard functionality
Installation and upgrade assistance
License management
Tenant administration and password resets
Bug reports

How it works

First response: 24 hours
Avg. response: ~30 min
Avg. resolution: ~8 hours
Hours: 8:00–20:00 EET Mon–Fri

Included on

On-premises license

Pilot and above
Cloud

Pilot and above
Private Cloud

All plans
Managed Service

All plans

We run ThingsBoard for you — upgrades, backups, monitoring, scaling, and security patching, all handled by our platform team. Included with ThingsBoard Cloud, Private Cloud, and Managed Services.

Your platform, operated by our team. On ThingsBoard Cloud, Private Cloud, and Managed Services, our platform team keeps ThingsBoard running — proactively. You focus on what you're building; we make sure it stays up.

What's handled for you

Major and minor ThingsBoard version upgrades
Daily backups, with restoration when needed
Proactive 24/7 monitoring and incident response
Auto-scaling — compute (Enterprise) and storage (all tiers)
Security patching — OS, database, and ThingsBoard itself
Access to Private Cloud logs and monitoring dashboards
Migration of existing self-managed ThingsBoard to Private Cloud

Uptime SLA

Cloud: 99.9%
Private Cloud: 99.95%

Community support on GitHub GitHub Discussions

A dedicated ThingsBoard engineer working 20 hours a month alongside your team — architecture reviews, performance tuning, integration design, weekly calls, direct Slack access.

The expert your engineers wish they worked with. We Advise pairs you with a dedicated ThingsBoard engineer who learns your deployment and works alongside your team — reviewing designs, tuning performance, answering hard questions in the weekly call, and responding on Slack in between. Your engineers stay in control of production; our engineer makes them faster and better at everything ThingsBoard-related.

How it works

20 hours per month of your Advisory Engineer's time
Same engineer every month — they learn your setup end-to-end (with a named backup for vacation coverage)
Weekly call + dedicated Slack channel + joint workshops
6-month minimum engagement
Available regardless of licensing model

What customers use them for

Integration design — devices, cloud systems, external APIs
Performance tuning — slow rule chains, slow queries, widgets, scaling
Feature strategy — which ThingsBoard feature for which problem
Architecture reviews — data model, rule chains, tenant layout
Upgrade planning — what changes, what to test, how to roll it out

Four structured course tracks, taught live by the engineers who build ThingsBoard. Written materials and a certificate of completion included.

Bring your team up to speed — fast. Live, instructor-led training delivered by the engineers who build ThingsBoard. Each track is structured as 2-hour sessions with Q&A, written materials, and a certificate of completion.

Four course tracks

Data Visualization

UI fundamentals, dashboards, widgets, custom widget development.
Platform Administration

Deployment, cluster setup, troubleshooting, AWS hands-on.
SCADA

Symbol library, dashboard creation, advanced properties and behaviors.
Management & Security

Rule engine, RBAC, alarms, API, custom rule nodes.

Fixed-scope, fixed-cost development engagements. Full implementations, custom integrations, white-label mobile apps, custom widgets, and more — with a 12-month maintenance period included on every delivery.

Your project, built by the team who built ThingsBoard. If you want the platform and your solution in the same hands, We Deliver is our full development service. Fixed scope, fixed cost, a structured timeline — and a year of maintenance included on everything we ship.

What we build

Full IoT solution implementations — fleet tracking, energy monitoring, asset tracking, smart metering, SCADA, and more
Custom integrations with your business systems
Custom dashboards and widgets
Custom rule nodes
White-label mobile applications
Custom protocol adapters

How it works

Step 1

Technical workshop

Align on goals and constraints.
Step 2

Scope & proposal

Fixed scope, fixed cost, clear timeline.
Step 3

Kick-off

Iterative development begins.
Step 4

Deployment

Shipped into your environment.
Step 5

Maintenance

12-month period, included.

Need help choosing the right mix?

Most ThingsBoard engagements combine a couple of these services. Tell us what you're building — we'll recommend the right combination in a short call.

Foundation (Support + Maintain)

Day-to-day platform coverage.
Augment (+ Advise)

When your team wants a part-time ThingsBoard architect.
Build (+ Deliver)

When you want us to build the solution for you.

Talk to Our Team

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Support and Services

Support and platform operations, on us

We Support — Technical support for paid ThingsBoard plans

What you can ask us about

How it works

Included on

We Maintain — Fully-managed platform operations

What's handled for you

Uptime SLA

Expert hands on your solution

We Advise — A fractional ThingsBoard architect embedded with your team

How it works

What customers use them for

We Train — Live instructor-led courses for developers, admins, and architects

Four course tracks

We Deliver — Full IoT solutions, built by ThingsBoard

What we build

How it works

Need help choosing the right mix?

Foundation (Support + Maintain)

Augment (+ Advise)

Build (+ Deliver)