Billing Info

The Billing page of the License Portal has two tabs:

• Billing information — your payment method and the details printed on invoices.
• Invoices — invoices for all your subscriptions and perpetual licenses.

Card payments are processed by Stripe. ThingsBoard Inc. has no access to your card data.

Pay with a Visa, Mastercard, or American Express credit or debit card. A saved card is charged automatically, with no extra confirmation.

1. Go to Billing → Billing information and click Create in the Payment method card.
2. Enter the Card Holder Name, select the Country, and enter the card number, expiry date, and CVC.
3. Click Create.

Without a saved card, the License Portal asks for one when you create a paid subscription or a perpetual license.

Stripe uses this information to generate invoices. You can update it at any time.

1. Go to Billing → Billing information and click Update in the Billing information card.
2. Fill in the details:
   • Company and Email (required);
   • Tax ID type and Tax ID (optional);
   • Phone (optional), in E.164 format: + followed by the country code and number;
   • Billing address: Country, City, Zip / Postal Code, and Address (required), and State / Province (optional).
3. Click Update.

If your account has no billing information, the License Portal asks for it when you create a subscription or a perpetual license.

Invoices are generated automatically. The Invoices tab lists each one with its date, amount, status (for example, Paid or Void), invoice number, and payment type. For each invoice:

• Invoice PDF downloads the invoice as a PDF file;
• Invoice Page opens the invoice on Stripe, where you can view payment details and download the invoice and receipt.

Payments are non-refundable. If you cancel a subscription before it ends, the unused amount is credited to your account. Within about an hour, an Account credit notice appears on the Billing information tab. The credit is deducted from your next purchase — a new plan or a perpetual license.

Administrators can provision coupons (promo codes). Partners, distributors, and marketing campaigns use them to offer discounts on subscriptions and perpetual licenses. Enter a coupon in the Order summary step.