To become familiar with ThingsBoard PE features
The subscription is designed for PoCs and prototyping
For upcoming IoT Unicorns
Consider yourself a Fortune 500 company in the field? Subscribe this plan
Use your ThingsBoard instance forever
Everything your product needs to succeed
Supercharge your IoT solution
100% Open-source
Up to 50 Devices and Assets
Up to 100 Devices and Assets
Up to 200 Devices and Assets
Unlimited Devices and Assets
Use your ThingsBoard Edge instance forever
ThingsBoard Community Edition (CE) is the free and open-source version of the ThingsBoard - IoT platform for data collection, processing, visualization, and device management. ThingsBoard CE is available under the Apache 2.0 license.
Yes, it is completely free, with no licensing fees or hidden costs.
Yes, ThingsBoard Community Edition can be used for commercial purposes. You can develop and deploy IoT solutions based on the Community Edition as part of your business operations. It is distributed under the Apache 2.0 license, which allows commercial use without the license or royalty fees.
Community Edition includes essential features for IoT device management, data collection, visualization, and rule processing. The Professional Edition offers advanced features such as white-labeling, RBAC, integrations, etc. You can find a more detailed comparison here.
No, there are no programatic limits, but performance depends on your server(s) capacity.
Yes, you can upgrade from ThingsBoard Community Edition to Professional Edition without losing telemetry data and/or configurations. The upgrade process preserves your existing setup, ensuring a seamless transition. However, please note that any custom modifications made directly to the source code of the Community Edition will be removed during the upgrade process. For more information about the migration procedure, please contact us.
Installation guides are available in the documentation. The Community Edition can be installed in monolith or microservice cluster mode, and supports deployment on Docker, Kubernetes, or directly on Linux/Windows OS.
You can install the Community Edition on your virtual machine, local servers, or any cloud provider infrastructure of your choice.
The Community Edition supports pure SQL or a hybrid SQL + NoSQL (for telemetry storage) . For more details on database options, you can check here.
Yes, official Docker images are available on Docker Hub.
Yes, but performance may be limited due to hardware constraints. You can check details here.
Yes, the ThingsBoard Community Edition supports multi-tenancy out of the box.
The Community Edition includes device and asset management, data visualization, rule engine automation, and API integrations. You can find all features and descriptions here.
The Professional Edition offers advanced features such as white-labeling, RBAC, advanced rule engine capabilities, platform integrations, etc. You can find a more detailed comparison here.
No, white-labeling is available only in the Professional Edition.
Yes, the Community Edition supports secure device connectivity options, OAuth configuration, and domain management.
Yes, you can integrate the ThingsBoard Community Edition with third-party systems through REST APIs or Rule Engine. Please note that the Professional Edition of the platform provides more integration option via platform integrations.
The ThingsBoard team does not provide dedicated support for Community Edition users. However, users can access community-driven resources such as forums, documentation, and GitHub for assistance.
Depending on the type of support you are looking for, the ThingsBoard team may be able to offer certain types of additional support packages. To discuss your unique case and requirements, please contact us.
GitHub (report issues, contribute)
Stack Overflow (for developer-related questions)
Yes, you are welcome to submit feature requests on GitHub. After the product team reviews them, they may be added to the backlog.
The ThingsBoard team can propose application configuration services. To discuss your unique case and requirements, please contact us.
Yes, updates for all versions are available.
Yes, you can migrate your data and configuration to an Professional Edition at any time.
ThingsBoard Professional Edition is designed for production and enterprise IoT solutions, offering comprehensive features to meet all your potential needs with the flexibility to deliver tailored solutions without any blockers.
Migration depends on factors such as whether you are migrating to a self-managed system or ThingsBoard Cloud, the version, source code changes, and more. Please contact us for personalized suggestions and a clear strategy on how to perform the migration.
Yes, we offer a one-month trial on ThingsBoard Cloud for users considering an upgrade. If you would like to try the system in self-managed mode, please contact us.
Yes, but security depends on your deployment setup and infrastructure.
Yes, the Community Edition includes transport encryption, as well as SSO (Single Sign-On) and OAuth functionality.
Yes, you have full control over where your data is stored.
Compliance depends on your hosting environment and data security practices.
ThingsBoard Cloud is a fully managed, scalable, and fault-tolerant platform for your IoT applications.
ThingsBoard Cloud offers flexible monthly subscription plans, with tiers based on the number of devices and the volume of messages they generate. We support 4 predefined plans to cater to different needs. The beginner plan includes support for up to 30 devices and 10 million data points. For more details, visit the ThingsBoard Cloud pricing page.
Pricing is based on the number of connected devices and the volume of messages they generate, with a fixed monthly fee per plan. Learn more about the subscription plans here.
The Enterprise subscription is a fully managed cloud solution with a dedicated environment established for each customer upon request. Pricing is customized based on the specific infrastructure, resources, and service requirements of the customer. Please contact us to discuss your needs and receive a tailored quote. For more details please, contact us.
Yes, each plan has specific API and rate limits. You can review the detailed limits for each plan here.
Yes, we offer a free 30-day trial to let you explore ThingsBoard Cloud before committing to a paid plan.
Billing is handled via Stripe and is charged monthly based on your selected plan.
We accept credit and debit cards through Stripe
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
We offer Enterprise plan for large-scale deployments; contact us for details.
You can access invoices and payment history via your ThingsBoard Cloud account dashboard.
Limits vary by plan; details can be found on our plans definition page.
Device usage is determined by the number of device entities created within your account.
Yes, ThingsBoard Cloud charges for all created device entities, whether active or inactive, since telemetry and attribute data for inactive devices are also stored.
If you exceed your limits, you may need to upgrade to a higher plan.
Yes, you can upgrade your plan at any time to increase limits.
White labeling functionality is available starting from the Prototype subscription.
The ThingsBoard Enterprise cloud subscription is a fully managed solution deployed upon customer request in a dedicated environment within a region of the customer’s choice. While other subscription plans offer shared infrastructure designed for simplicity and cost efficiency, the Enterprise plan provides a fully separate environment tailored to individual customer needs.
The ThingsBoard Enterprise plan price is based on resource usage, with a minimum starting fee and additional costs for extra resources. To receive a detailed price calculation, please contact our sales team by filling out the contact us form on our website.
Enterprise plans include priority support and dedicated account management.
Yes, enterprise customers receive an SLA with uptime and response time guarantees.
No, but you can use our on-premise version for private hosting.
Yes, we offer a range of services including managed services, consulting, application design, and development/configuration services. For more detail please contact us.
We use encryption, access controls, and best security practices to protect your data.
The ThingsBoard Cloud is hosted in an IaaS asset compliant with multiple standards, including SOC II, and ISO 27001.
Your data is stored in either North America or the EU, depending on the cloud region (US or European) you choose. With the Enterprise subscription, you can choose any region or specific country for data storage.
No, security and compliance features are included in all plans.
Yes, ThingsBoard Cloud supports multi-tenancy, with each tenant requiring its own subscription. Within a tenant, a customer hierarchy can be established, allowing tenant administrators to manage multiple customers under a single subscription. This structure provides sufficient flexibility and access control for most use cases, ensuring a well-organized and efficient management model. ThingsBoard Enterprise subscription offers multi-tenancy within a single plan.
Yes, you can export data via APIs or the ThingsBoard dashboard.
Simply sign up on our website—no credit card required (North America or EU).
Once your free trial ends, you will need to add billing details so the system can automatically charge you for the new monthly renewal period after the initial free month expires.
Yes, all your data and configurations remain intact when upgrading.
Kindly refer to the guide here.
Canceling your subscription before the end of the billing cycle will result in the loss of funds allocated for the unused period.
No, refunds are not provided for mid-cycle cancellations.
The Maker and Prototype subscriptions include Community-level support. Starting from the Startup subscription, customers gain access to the ThingsBoard Support Portal for direct communication with the support team.
Yes, we do provide 24/7 support. If this is what you're looking for, please contact us for a more detailed discussion about your specific needs.
You can use the contact us form and select the "Other" topic. Our account managers will assist you with any billing-related issues.
All of our documentation is available on our website, with no hidden information. Additionally, you can use our Github issues for community support.
Priority support is available for Enterprise subscription users based on the Service Level Agreement (SLA). Alternatively, you can purchase additional support based on your specific requirements and needs. Please contact us for a more detailed discussion.
Response times vary by plan; enterprise subscription customers receive better SLAs.
A self-managed subscription allows you to host and manage ThingsBoard on your own infrastructure, either on-premises or in the cloud. You are responsible for the installation, configuration, and ongoing management of the system, while ThingsBoard provides the software and necessary documentation to support the process.
To purchase a self-managed subscription, you can acquire a license through your License Server account. Each license comes with a unique activation key, which allows you to deploy and run the system by following our detailed installation guides.
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
ThingsBoard offers flexible monthly subscription plans, with tiers based on the number of devices and assets. We support 4 predefined plans to cater to different needs. The beginner plan includes support for up to 10 devices. For more details, visit the ThingsBoard pricing page.
Plans differ based on the number of devices, support level, and white-labeling availability.
No, all subscriptions are month-to-month, and you can cancel anytime.
Billing is handled via Stripe and is charged monthly based on your selected plan.
We accept credit and debit cards through Stripe.
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
If a payment fails, Stripe will retry the charge several times. If unsuccessful, your license will be suspended.
Yes, you can cancel your subscription anytime.
Maker: Up to 10 devices and 10 assets
Prototype: Up to 100 devices and 100 assets
Startup: Up to 500 devices and 500 assets
Enterprise: Unlimited devices and assets
You will need to upgrade to a higher-tier plan.
By default, each license includes a single platform instance, meaning you can install it on one server. A server can be a virtual machine, a running Docker container, or a single OS process. If you need to run the platform across multiple locations or instances in a cluster, you can purchase additional instances within your license to scale as needed.
No, but you may be charged by your cloud provider for resource usage.
Yes, an internet connection is required for periodic license verification. The system checks the license once per hour, and if the connection is not restored within 24 hours, the platform may shut down. This process ensures proper license management while allowing temporary connectivity issues. For more details, please refer to the license check description.
By default, the platform requires active Internet access or at least access to license portal from your host machine. If Offline access is a must, please contact us to discuss options.
Security depends on your infrastructure setup, but ThingsBoard provides built-in authentication, role-based access control, and encryption.
Your data is stored on your own infrastructure, whether on-premise or in the cloud.
Yes, you have full control over data storage location.
Yes, you can export your data using the ThingsBoard dashboard, APIs, or by creating a full database backup.
No, we do not do it for many reasons. Firstly, as a platform vendor, we cannot disclose detected vulnerabilities of certain versions of the platform as the disclosure affects the safety of our existing customers who use that particular version. Secondly, the self-declared pentest is less trustworthy as it is in the vendor’s interest to come up with clean results and you never know whether to believe them or not. Lastly, the penetration test makes more sense to be conducted over a ready-to-use end client software/application to define weak spots (if any). It is the Licensee’s responsibility to order independent testing. Having said that, the ThingsBoard platform gives one a tool to develop solutions. You may consider the platform a building that a banker rents to establish an office, vault, etc. Now you can see that testing a building itself does not make much sense. But things change when it hosts a bank (or whatever tenant).
Please stay tuned with our Release notes. Critical vulnerabilities or security issues are mentioned in separate line items. Less threatful vulnerabilities appear as a single record (“Vulnerability fixes”) stating that, at the release date, the version is free of known HIGH and some MEDIUM CVEs.
Yes, the Maker plan ($10/month) is a low-cost way to explore the platform.
Your license will become inactive, and your ThingsBoard instance will be stopped
Customer may cancel the subscription and purchase a perpetual license. The remain costs from terminated subscription plan (if remain) will be deducted from Total cost for the perpetual license. The perpetual license is non-refundable. Once purchased, it cannot be canceled.
No, all sales are final.
"Maker and Prototype: Community support
Startup: Support with 36-hour response time during regular working shifts via Support Portal
Enterprise: Support with 12-hour response time during regular working shifts via Support Portal"
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
If your subscription plan includes response time support and you have access to the Support Portal, the ThingsBoard support team can assist with system deployment as part of the subscription. However, this applies only if you follow recommended installation methods and architecture. Custom installation scripts or non-recommended deployment scenarios are not covered under included support. If your subscription plan does not include support, then we recommend using our documentation, tutorials, and optional professional services. To discuss options, please contact us.
Users of Startup and higher subscriptions, as well as perpetual license holders, are automatically added to the ThingsBoard Support Portal after purchasing a license.
"Access to the ThingsBoard Support Portal is available for users with Startup and higher subscriptions, as well as perpetual license holders. Without the need for a separate support agreement, all support inquiries are seamlessly managed through a unified queue, ensuring efficient handling of your requests. Our support team is dedicated to providing an initial response within 24 hours to address your needs promptly.
The support service includes assistance with installation and migration for default deployments, as well as resolving any questions related to the platform's out-of-the-box functionalities, as detailed in our documentation. For specialized services such as consulting, code reviews, health assessments, or development projects, we offer tailored solutions to meet your specific requirements. Should your request involve additional expertise, our support engineers will guide you to the best resources to ensure your success."
A Perpetual license allows you to use the software indefinitely with a one-time purchase. This grants you permanent access without the need for ongoing subscription fees.
A perpetual license grants you lifetime access to the platform with no programmatic limits on entities through a one-time payment. Subscription license offers flexible access based on your usage needs with regular, ongoing payments.
The perpetual license includes full access to ThingsBoard Professional Edition features, such as device management, data storage, rule engine, telemetry processing, and more. It also provides access to standard documentation, support, and updates for a specified period. Additional features or services, such as extended support or custom development, may be available for an extra fee.
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
Perpetual, Perpetual Kit, Enterprise Bundle.
The Production instance is used for live environments with tested-in-advance applications. It can be branded (white-labelled), The development instance, meant for testing and staging, features a DEVELOPMENT MODE watermark in the UI.
The price of the perpetual license depends on the package you choose. However, it is always a one-time fixed fee, which includes one year of software updates and support. After the first year, you have the option to extend software updates and support, but the license will remain active even without renewal.
The so-called license ‘renewal’ does not refer to the license itself but rather corresponds to Basic support service and access to the Latest releases. Each type of Perpetual license unlock support service and access to newer versions for 1 year. After the initial year, one can prolong this option.
The annual renewal fees for the perpetual license are as follows:
Your current license will remain active, allowing you to continue using the platform seamlessly. By renewing your license, you'll gain access to the latest version releases and ongoing support to enhance your experience.
Here’s how the renewal logic works: If you purchased your license on January 1, 2024, your support period and access to new version releases will expire on January 1, 2025. You can continue using the version of the platform you have without any interruptions. However, after January 1, 2025, you will no longer have access to new versions that are released after that date. You can still use the version you have, and you are free to migrate your hardware or upgrade to any version that was available before January 2, 2025.
If you miss the renewal for one year and then decide to renew, you will need to pay the yearly renewal fee for the missed period, in addition to the fee for the new period. If you miss 6 months after the initial expiration date, you can still renew by paying the annual fee, and the renewal will be calculated based on the original expiration date of your license, not from the moment you choose to renew. If you require further clarifications on this, please contact us, and we will be happy to explain.
Each perpetual license package includes a specific number of production and development license keys. You can deploy as many active instances as the number of license keys you have, both for production and development environments.
Yes, self-managed ThingsBoard is cloud-agnostic and can be migrated as needed.
No, this will not work. If you deploy a cluster with replicated ThingsBoard nodes using both production and development license keys, your user interface will display a \"DEVELOPMENT MODE\" watermark. Additionally, this will be considered a breach of the agreement and terms of usage. For proper deployment, it's recommended to use consistent license keys across your cluster.
Yes, High Availability (HA) is supported and can be achieved through ThingsBoard services and database replication. Please note that each ThingsBoard replica will require a separate license.
Yes, definitely! For that purpose we made a possibility to Activate/Deactivate instance on License Server. In order to migrate between servers customer must deactivate its instance, install the software on new server and then use already existing license secret. Backup of all data from previous instance is necessary if customer wants to continue utilizing same environment after migration. Notice: license check mechanism won't allow using ThingsBoard Professional Edition on two or more servers simultaneously (unless you purchase two instances of the same subscription plan).
No, there are no limits from a software perspective on the number of devices, assets, users, etc. The only limits you may encounter would be related to hardware capacity and the chosen architecture deployment mode. For more details you can read our documentation or contact our team.
Security depends on your infrastructure setup, but ThingsBoard provides built-in authentication, role-based access control, and encryption.
Your data is stored on your own infrastructure, whether on-premise or in the cloud.
During the first launch of ThingsBoard PE, built-in License Server Client generates an “Activate Instance Request” to the License Server. This request contains the license key and version info about the current platform installation. License Server looks up the subscription info based on the license key and replies with the instance id, subscription plan data, and some magic bytes. License Client stores this information locally and uses instance id and some magic bytes for the next license check requests. More details here.
Yes, you have full control over data storage location.
Yes, you can export your data using the ThingsBoard dashboard, APIs, or by creating a full database backup.
No, we do not do it for many reasons. Firstly, as a platform vendor, we cannot disclose detected vulnerabilities of certain versions of the platform as the disclosure affects the safety of our existing customers who use that particular version. Secondly, the self-declared pentest is less trustworthy as it is in the vendor’s interest to come up with clean results and you never know whether to believe them or not. Lastly, the penetration test makes more sense to be conducted over a ready-to-use end client software/application to define weak spots (if any). It is the Licensee’s responsibility to order independent testing. Having said that, the ThingsBoard platform gives one a tool to develop solutions. You may consider the platform a building that a banker rents to establish an office, vault, etc. Now you can see that testing a building itself does not make much sense. But things change when it hosts a bank (or whatever tenant).
No, there is no trial option for perpetual licenses. To trial a self-managed system, you can use self-managed subscriptions.
Cancellation of the perpetual license means the license key will be removed from the License Server. Once the license key is removed, the ThingsBoard environment using this key will be stopped immediately.
Yes, you can convert your self-managed subscription to a perpetual license by purchasing the perpetual license and replacing the license key in the configuration file. For more details, please contact us.
No, refunds are not offered for perpetual license purchases.
The perpetual license includes dedicated support, providing access to the support portal with an initial response time of 12 hours.
Access to the ThingsBoard Support Portal is available for users with Startup and higher subscriptions, as well as perpetual license holders. Without the need for a separate support agreement, all support inquiries are seamlessly managed through a unified queue, ensuring efficient handling of your requests. Our support team is dedicated to providing an initial response within 24 hours to address your needs promptly.
The support service includes assistance with installation and migration for default deployments, as well as resolving any questions related to the platform's out-of-the-box functionalities, as detailed in our documentation. For specialized services such as consulting, code reviews, health assessments, or development projects, we offer tailored solutions to meet your specific requirements. Should your request involve additional expertise, our support engineers will guide you to the best resources to ensure your success.
Yes, you can purchase additional services such as managed services, advanced SLAs, consultancy, development, and training. For more details, please contact our sales team.
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
Yes, ThingsBoard offers full maintenance services for instances deployed on your infrastructure. These services can be customized based on your needs and are provided under an additional SLA, ensuring regular monitoring, updates, and issue resolution. For more details please contact us.
Users of Startup and higher subscriptions, as well as perpetual license holders, are automatically added to the ThingsBoard Support Portal after purchasing a license.
Trendz Cloud is a fully managed, scalable, and fault-tolerant platform for your IoT applications with combined subscription plans based on a monthly fee which already includes hosting costs.
Trendz Cloud offers a range of monthly subscription plans tailored to different needs, with tiers based on device, message, and storage limits. Available plans include Maker, Prototype, Startup, Business, and Enterprise.
Pricing is based on the number of connected devices, data storage, and API usage, with a fixed monthly fee per plan.
Yes, you can change your plan at any time, and billing will be adjusted accordingly.
Trendz Cloud eliminates infrastructure management costs, offering a predictable monthly fee, whereas the on-premise version requires separate hosting and maintenance.
No, all standard features are included in the subscription, but additional services like professional support may incur extra costs.
Billing is handled via Stripe and is charged monthly based on your selected plan.
We accept credit and debit cards through Stripe.
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
We offer Enterprise plan for large-scale deployments; contact us for details.
You can access invoices and payment history via your ThingsBoard Cloud account dashboard.
Limits vary by plan; details can be found on our plans definition page.
Device usage is determined by the number of device entities created within your account.
Yes, you can upgrade your plan at any time to increase limits.
White labeling functionality is available starting from the Prototype subscription.
You can perform the migration on your own using the Version Control feature to transfer your configurations. Telemetry data can be exported via the REST API. Alternatively, the Trendz team can provide additional migration assistance on an hourly basis. Please contact us for more details.
Storage is included in your plan, but exceeding limits may require an upgrade. Limits vary by plan; details can be found on our plans definition page.
No, dashboards are included in all plans.
The ThingsBoard Enterprise cloud subscription is a fully managed solution deployed upon customer request in a fully isolated, dedicated environment within a region of the customer’s choice. Unlike other subscriptions, the Enterprise plan does not share resources, as the ThingsBoard team sets up a completely separate environment for each customer.
The ThingsBoard Enterprise plan price is determined based on resource usage, starting with a fixed base price and additional fees for extra resources. To receive a detailed price calculation, please contact our sales team by filling out the "Contact Us" form on our website.
Enterprise plans include priority support and dedicated account management.
Yes, enterprise customers receive an SLA with uptime and response time guarantees.
No, but you can use our on-premise version for private hosting.
We use encryption, access controls, and best security practices to protect your data.
The ThingsBoard Cloud is hosted in an IaaS asset compliant with multiple standards, including SOC II, and ISO 27001.
No, security and compliance features are included in all plans.
Yes, multi-tenancy is supported on ThingsBoard Cloud.
Trendz Cloud testing is available upon request (excluding Trendz Cloud Maker). To apply, please fill out the Contact us form.
To cancel your Trendz Cloud subscription, log in as the tenant administrator → go to the "Plan and Billing" section → select "Update Plan" → choose the subscription for ThingsBoard without Trendz.
Yes, all your data and configurations remain intact when upgrading.
If you cancel your subscription before the billing period ends, the funds for the remaining period will stay on your balance but will not be refundable.
No, refunds are not provided for mid-cycle cancellations.
The Maker and Prototype subscriptions include Community-level support. Starting from the Startup subscription, customers gain access to the ThingsBoard Support Portal for direct communication with the support team.
You can use the "Contact Us" form and select the "Other" topic. Our account managers will assist you with any billing-related issues.
All of our documentation is available on our website, with no hidden information. Additionally, you can use our Git forum for further resources and community support.
Priority support is available for Enterprise subscription users based on the Service Level Agreement (SLA).
Response times vary by plan; enterprise subscription customers receive faster SLAs.
Community support is a free initiative provided by the Trendz team and other contributors as a voluntary effort. While our engineers often assist with community requests during their free time, this support comes with no formal obligation from the Trendz team. We highly encourage users to consult the documentation for guidance.
A self-managed subscription allows you to host and manage Trendz on your own infrastructure, either on-premises or in the cloud. You are responsible for the installation, configuration, and ongoing management of the system, while Trendz provides the software and necessary documentation to support the process.
To purchase a self-managed subscription, you can acquire a license through your License Server account. Each license comes with a unique activation key, which allows you to deploy and run the system by following our detailed installation guides.
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
Trendz offers several self-managed subscription plans, including different tiers based on the features and scale you require. Maker, Prototype, Startup, Business, Enterprise.
Plans differ based on device limits, support level, and white-labeling availability.
No, ThingsBoard and Trendz Analytics must have the same license type to function correctly. Trendz Analytics automatically detects all devices and assets from your ThingsBoard instance, along with their relationships, and analyzes all entities without the option to select specific ones. You cannot select specific devices or assets; all entities will be analyzed and added to the "business entity" column.
Billing is processed monthly via Stripe, and your payment method is charged automatically.
We accept credit and debit cards through Stripe.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact us to arrange a wire transfer invoice.
If a payment fails, Stripe will retry the charge several times. If unsuccessful, your license will be suspended.
Yes, you can cancel your subscription anytime.
No, we do not offer refunds for unused time. However, the funds for the remaining period will be saved on your account balance for future use.
You will need to upgrade to a higher-tier plan.
Yes, a constant internet connection is required for license verification and periodic license checks. This ensures communication between the ThingsBoard License Server and the License Secret Key, helping to prevent unauthorized copying of binaries.
Yes, self-managed Trendz is cloud-agnostic and can be migrated as needed.
Yes, backups depend on your database and storage setup.
Yes, multi-tenancy is supported out of the box.
Security depends on your infrastructure setup, but Trendz provides built-in authentication, role-based access control, and encryption.
Yes, you have full control over data storage location.
Yes, we provide a 30-day free trial for Trendz Analytics. You can activate the trial yourself on the Pricing page. If you need a perpetual license, please fill out the Contact us form.
Your license will become inactive, and your Trendz instance will be stopped.
You may cancel the subscription and purchase a perpetual license. The remaining costs from the terminated subscription plan (if applicable) will be deducted from the total cost for the perpetual license. Keep in mind: perpetual license is non-cancelable. So, the customer cannot stop using the perpetual license and rely on the total price for any subscription plan to be decreased.
No, all sales are final.
If you don’t cancel your subscription before the trial ends, you will be charged for the next month’s subscription or license renewal. Remember to cancel manually if you don’t plan to continue using the product.
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
If your subscription plan includes basic support and you have access to the Support Portal, the Trendz support team can assist with system deployment as part of basic support. However, this applies only if you follow recommended installation methods and architecture. Custom installation scripts or non-recommended deployment scenarios are not covered under basic support. If your subscription plan does not include basic support, we recommend using our documentation, tutorials, and optional professional services. To discuss options, please contact us.
Users of Startup and higher subscriptions, as well as perpetual license holders, are automatically added to the ThingsBoard Support Portal after purchasing a license.
Users of Startup and higher subscriptions, as well as perpetual license holders, are added to the ThingsBoard Support Portal. If a separate support agreement is not signed, all basic support tickets are processed in a common queue. Basic support guarantees an initial response time of 24 hours. The scope of the service covers installation or migration support (only default deployments) and issues with the out-of-the-box functionality of the platform (e.g. if something does not work as per documentation). Consulting, code review, health check, and development are not included in the scope of Basic support service. If the request is beyond the support engineer’s capacity, you will be promptly informed.
Trendz can be installed on the same server as your ThingsBoard instance or on a separate server, depending on your preferences and infrastructure.
A Perpetual license is a lifetime right to use the platform if the License terms are not in breach.
Unlike the pay-as-you-go subscription model, the perpetual license has no programmatic limits on entities and requires a one-time payment.
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
Standalone and Enterprise Bundle.
The Standalone is a perpetual license package that includes two license keys (activation codes) in the scope of a license. This package permits the deployment of one production server and one development server. No programmatic limits by entities for both servers.
The Production instance is used for live environments with tested-in-advance applications. It can be branded (white-labelled). The Development instance, meant for testing and staging, features a DEVELOPMENT MODE watermark in the UI.
The price of the perpetual license depends on the package you choose. However, it is always a one-time fixed fee, which includes one year of software updates and basic support. After the first year, you have the option to extend software updates and support, but the license will remain active even without renewal.
The so-called license ‘renewal’ does not refer to the license itself but rather corresponds to Basic support service and access to the latest releases. Each type of Perpetual license unlocks Basic support service and access to newer versions for 1 year. After the initial year, one can prolong this option.
After the first year, updates and customer portal access can be purchased separately at 40% of the full perpetual license price.
If you do not pay for the renewal, your license will remain active and continue running. However, you will not be able to use new version releases that are released after the expiration of the initial year, and you will no longer have access to basic support.
Here’s how the renewal logic works:
If you purchased your license on January 1, 2024, your support period and access to new version releases will expire on January 1, 2025. You can continue using the version of the platform you have without any interruptions. However, after January 1, 2025, you will no longer have access to new versions that are released after that date. You can still use the version you have, and you are free to migrate your hardware or upgrade to any version that was available before January 2, 2025.
If you miss the renewal for one year and then decide to renew, you will need to pay the yearly renewal fee for the missed period, in addition to the fee for the new period. If you miss 6 months after the initial expiration date, you can still renew by paying the annual fee, and the renewal will be calculated based on the original expiration date of your license, not from the moment you choose to renew. If you require further clarifications on this, please contact us, and we will be happy to explain.
Each perpetual license package includes a specific number of production and development license keys. You can deploy as many active instances as the number of license keys you have, both for production and development environments.
Yes, self-managed Trendz is cloud-agnostic and can be migrated as needed.
No, this will not work. If you deploy a cluster with replicated ThingsBoard nodes using both production and development license keys, your user interface will display a "DEVELOPMENT MODE" watermark. Additionally, this will be considered a breach of the agreement and terms of usage. For proper deployment, it's recommended to use consistent license keys across your cluster.
Yes, definitely! For that purpose we made a possibility to Activate/Deactivate instance on License Server. In order to migrate between servers, the customer must deactivate its instance, install the software on a new server and then use the already existing license secret. A backup of all data from the previous instance is necessary if the customer wants to continue utilizing the same environment after migration. Notice: the license check mechanism won't allow using Trendz on two or more servers simultaneously (unless you purchase two instances of the same subscription plan).
No, there are no limits from a software perspective on the number of devices, assets, users, etc. The only limits you may encounter would be related to hardware capacity and the chosen architecture deployment mode. For more details, you can read our documentation or contact our team.
Yes, backups depend on your database and storage setup.
Security depends on your infrastructure setup, but Trendz provides built-in authentication, role-based access control, and encryption.
Yes, you have full control over data storage location.
Yes, we provide a 30-day free trial for Trendz Analytics. If you need a perpetual license, please fill out the Contact us form.
Cancellation of the perpetual license means the license key will be removed from the License Server. Once the license key is removed, the ThingsBoard environment using this key will be stopped immediately.
Yes, you can convert your self-managed subscription to a perpetual license by purchasing the perpetual license and replacing the license key in the configuration file. For more details, please contact us.
No, refunds are not offered for perpetual license purchases.
The perpetual license includes basic level support.
The Basic support guarantees an initial response time within certain hours. The scope of the service covers installation or migration support (only default deployments) and issues with the out-of-the-box functionality of the platform (e.g. if something does not work as per documentation). Neither consulting, code review, health check, nor development are in the scope of Basic support service. If the request is beyond the support engineer’s capacity, you will be promptly informed.
Yes, you can purchase additional services such as managed services, advanced SLAs, consultancy, development, and training. For more details, please contact our sales team.
Users of Startup and higher subscriptions, as well as perpetual license holders, are automatically added to the ThingsBoard Support Portal after purchasing a license.
If your subscription plan includes basic support and you have access to the Support Portal, the Trendz support team can assist with system deployment as part of basic support. However, this applies only if you follow recommended installation methods and architecture. Custom installation scripts or non-recommended deployment scenarios are not covered under basic support. If your subscription plan does not include basic support, we recommend using our documentation, tutorials, and optional professional services. To discuss options, please contact us.
The Community Edition of ThingsBoard Edge is a free, open-source platform. It offers essential features for managing and analyzing IoT data at the edge.
Yes, it is completely free, with no licensing fees or hidden costs.
It is ideal for individuals, startups, educational purposes, and organizations conducting small to medium-sized IoT projects without the need for advanced enterprise features.
Yes, ThingsBoard Edge Community Edition can be used for commercial purposes. You can develop and deploy IoT solutions based on the Community Edition as part of your business operations. It is distributed under the Apache 2.0 license, which allows commercial use without the license or royalty fees.
ThingsBoard Edge Community Edition is able to connect only to ThingsBoard Community Edition server.
ThingsBoard Edge Professional Edition is able to connect only to ThingsBoard Professional Edition server (it can be ThingsBoard Cloud or on-premise instances).
ThingsBoard Edge Community Edition cannot be connected to ThingsBoard Professional Edition and vice versa.
Community Edition includes essential features for IoT device management, data collection, visualization, and rule processing. The Professional Edition offers advanced features such as white-labeling, RBAC, integrations, etc.
You can install the Community Edition following the installation guides available in the official documentation.
The Community Edition is compatible with various operating systems, including Linux, Windows, and macOS. Specific requirements depend on the deployment method and can be found in the installation guide.
No, ThingsBoard Edge Community Edition does not support multi-tenancy. It is designed for a single tenant and a single customer, which means that you cannot share a single instance of ThingsBoard Edge between multiple tenants or customers. Also, devices from different tenants cannot be connected to the same instance of ThingsBoard Edge.
Yes, ThingsBoard Edge Community Edition supports Docker. Detailed instructions for Docker-based installation are provided in the Docker deployment guide.
The Community Edition supports pure SQL or a hybrid SQL + NoSQL (for telemetry storage). For more details on database options, you can check here.
ThingsBoard Edge Community Edition doesn’t impose a fixed limit on the number of devices you can connect. In practice, the number of devices you can support depends largely on your hardware resources, system configuration, and the specific use case.
No, white-labeling is available only in the Professional Edition.
Yes, the Community Edition supports secure device connectivity options, OAuth configuration, and domain management.
Yes, you can integrate the ThingsBoard Edge Community Edition with third-party systems through REST APIs. However, the platform integrations, which are available only in the Professional Edition, are not included in the Community Edition.
Yes, using the rule engine, which allows event-based processing and alerts.
Support for the Community Edition is primarily community-driven, including:
No, official support is not included in the Community Edition. For official support, consider upgrading to a paid edition.
Yes, updates for all versions are available.
You can report it on GitHub, and the open-source community may help fix it.
Yes! Pull requests and contributions are welcome on GitHub. By the way, please consider starring our repository.
Yes, upgrading is straightforward. Contact the ThingsBoard Sales Team or visit the Pricing Page to select a suitable paid plan. The transition will be guided to ensure data integrity and feature migration.
Upgrading provides access to advanced features, dedicated support, and integrations not available in the Community Edition.
Yes, updates for all versions are available.
Yes, you can request such assistance as an additional paid service. Please, contact us to discuss how we can help.
Yes, but security depends on your deployment setup and infrastructure.
Yes, the ThingsBoard Edge Community Edition includes transport encryption and a secure connection to ThingsBoard Server.
ThingsBoard Edge data is stored locally.
Compliance depends on your hosting environment and data security practices.
Yes, you can export data via APIs or the ThingsBoard dashboard.
The PAYG model allows users to pay based on their actual usage of ThingsBoard Edge services. It's ideal for projects with variable workloads or businesses seeking scalability without long-term commitments.
Organizations experiencing fluctuating IoT workloads, startups scaling their operations, or businesses preferring flexible pricing without upfront investments.
ThingsBoard Edge Community Edition is able to connect only to ThingsBoard Community Edition server.
ThingsBoard Edge Professional Edition is able to connect only to ThingsBoard Professional Edition server (it can be ThingsBoard Cloud or on-premise instances).
ThingsBoard Edge Community Edition cannot be connected to ThingsBoard Professional Edition and vice versa.
A self-managed subscription allows you to host and manage Edge on your own edge infrastructure. You are responsible for the installation, configuration, and ongoing management of the system, while the ThingsBoard team provides the software and necessary documentation to support the process.
To purchase a self-managed subscription, you can acquire a license through your License Server account. Each license comes with a unique activation key, which allows you to deploy and run the system by following our detailed installation guides.
Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the Edge by following our detailed installation guides.
ThingsBoard Edge PAYG offers flexible monthly subscription plans, with tiers based on the number of devices and assets. We support 4 predefined plans to cater to different needs. The beginner plan includes support for up to 50 devices and 50 assets. All subscription plans include unlimited dashboards, API calls, data points & messages. For more details, visit the ThingsBoard Edge pricing page.
There are limitations in the PAYG model, particularly concerning the number of devices and assets.
If you exceed your limits and need to add more devices or assets to the Edge, you may need to upgrade to a higher plan.
No, ThingsBoard Edge Professional Edition does not support multi-tenancy. It is designed for a single tenant and multiple customers, but the customer hierarchy must be taken into account.
Yes, white-labeling is available for the Professional Edition.
Limits for devices and assets vary by plan; messages and data storage are not limited; details can be found on our plans definition page.
All subscriptions include optional support.
This means that Edge support is not bundled with the license. For now, we provide basic support to customers with more than 25 Edge licenses of any type.
Refund Policy
The License fee is non-refundable, regardless of any circumstances. Customers may manage their subscription plans: update or cancel them. Once the subscription is deleted before expiration, Stripe will keep the balance. After a certain time period (about an hour), a positive Amount due with the remaining credits will appear in the Billing section of the License portal. This sum is deducted from the Total fee whenever a particular customer purchases a new plan or a perpetual license.
Delivery Policy
The software is available for download and installation from our website. See Installation Guides for more details. In order to activate the software, you will need to obtain the license key. Instructions on how to obtain and use the license key are provided in the installation guide. See How-to get pay-as-you-go subscription or How-to get a perpetual license for more details. Please contact us if you have any questions or require support.
You can use the contact us form and select the "Other" topic. Our account managers will assist you with any billing-related issues.
All of our documentation is available on our website, with no hidden information. Additionally, you can use our GitHub issues for community support.
Yes, we do provide 24/7 support. If this is what you're looking for, please contact us for a more detailed discussion about your specific needs.
We do understand that you may need multiple edge computing services. Price reduction starts from 10 licenses. Discount tiers are as follows: 10–50 Edges — 10%, 51–100 Edges — 12%, above 100 Edges — 15%+ off the license cost regardless of the plan.
Billing is handled via Stripe and is charged monthly based on your selected plan.
We accept credit and debit cards through Stripe.
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
If a payment fails, Stripe will retry the charge. If unresolved, your account may be suspended until payment is completed.
The Edge free trial license key is provided when you create an Edge instance inside ThingsBoard Professional Edition or Cloud. This key is only active for 30 days after activation. To obtain the permanent license key, please navigate to the pricing page and select the best licensing option for your case.
Once your free trial ends, you must purchase a permanent license key and update the Edge instance trial license key with a new permanent key inside ThingsBoard Professional Edition or Cloud.
Yes, all your data and configurations remain intact when upgrading.
Canceling your subscription before the end of the billing cycle will result in the loss of funds allocated for the unused period.
No, refunds are not provided for mid-cycle cancellations.
Perpetual fallback license is a license that allows you to use a specific version of the software, without an active subscription to it. Whenever you purchase a perpetual fallback license, you get one year of software updates included. You can purchase additional updates if required. The typical price for a one-year update package is 159 USD.
Example 1: Let's assume you purchased one license for ThingsBoard Edge v3.7 in August 2024 and received an update to ThingsBoard Edge v4.0 in April 2025. This means you can continue using this ThingsBoard v4.0 instance forever. You can also migrate to different hardware without issues.
Example 2: Let's assume you purchased one license for ThingsBoard Edge v3.7 in August 2024 and received an update to ThingsBoard Edge v4.0 in April 2025. This means you can continue using this ThingsBoard v4.0 instance forever. Later, in September 2025, we released v4.1. In order to get the v4.1 update, you will need to purchase an additional year of software updates for ThingsBoard Edge PE, which will cost 159 USD. However, you can continue using v4.0 without updates.
Customers may cancel the subscription and purchase a perpetual license. The remaining costs from the terminated subscription plan (if any remain) will be deducted from the total cost of the perpetual license. Keep in mind: the perpetual license is non-cancelable. So, customers cannot stop using the perpetual license and rely on the total price for any subscription plan to be decreased.
ThingsBoard Edge Community Edition can connect only to ThingsBoard Community Edition server.
ThingsBoard Edge Professional Edition can connect only to ThingsBoard Professional Edition server (it can be ThingsBoard Cloud or on-premise instances).
ThingsBoard Edge Community Edition cannot be connected to ThingsBoard Professional Edition and vice versa.
Unlimited number of devices and assets means there are no software limits on creating devices and assets on the edge side. However, in real-world deployments, several factors must be considered to host a large number of devices:
A perpetual license grants you lifetime access to the Edge service with no programmatic limits on entities through a one-time payment. A subscription license offers flexible access based on your entity limits with regular, ongoing payments.
The perpetual license includes full access to ThingsBoard Edge Professional Edition features, such as device management, data storage, rule engine, telemetry processing, and more. It also provides access to standard documentation, support, and updates for a specified period. Additional features or services, such as extended support or custom development, may be available for an extra fee.
We do understand that you may need multiple edge computing services. Price reduction starts from 10 licenses. Discount tiers are as follows: 10–50 Edges — 10%, 51–100 Edges — 12%, above 100 Edges — 15%+ off the license cost regardless of the plan.
The price of the perpetual license depends on the package you choose. However, it is always a one-time fixed fee, which includes one year of software updates and support. After the first year, you have the option to extend software updates and support, but the license will remain active even without renewal.
The so-called license ‘renewal’ does not refer to the license itself but rather corresponds to Basic support service and access to the Latest releases. Each type of Perpetual license unlocks support service and access to newer versions for 1 year. After the initial year, one can prolong this option.
The Edge Perpetual Fallback License is 159 USD.
Your current license will remain active, allowing you to continue using the Edge service seamlessly. By renewing your license, you'll gain access to the latest version releases and ongoing support to enhance your experience.
Here’s how the renewal logic works:
If you purchased your license on January 1, 2024, your support period and access to new version releases will expire on January 1, 2025. You can continue using the version of the platform you have without any interruptions. However, after January 1, 2025, you will no longer have access to new versions that are released after that date. You can still use the version you have, and you are free to migrate your hardware or upgrade to any version that was available before January 2, 2025.
The perpetual license package includes one Edge instance with an unlimited number of devices and assets.
Yes, definitely! For that purpose, we made it possible to Activate/Deactivate instances on the License Server. To migrate between servers, the customer must deactivate its instance, install the software on the new server, and then use the already existing license secret. A backup of all data from the previous instance is necessary if the customer wants to continue utilizing the same environment after migration. Notice: the license check mechanism won't allow using ThingsBoard Edge on two or more servers simultaneously (unless you purchase two instances of the same subscription plan).
No, there are no limits from a software perspective on the number of devices, assets, users, etc. The only limits you may encounter would be related to hardware capacity and the chosen architecture deployment mode. For more details, you can read our documentation or contact our team.
Partially. You can run it without an internet connection if you need to. The only connection required is to the ThingsBoard Server via gRPC and HTTP(s) for license validation.
ThingsBoard Edge supports PostgreSQL or PostgreSQL + Cassandra (Hybrid mode) for telemetry storage.
No, ThingsBoard Edge does not support multi-tenancy.
Security depends on your infrastructure setup, but ThingsBoard provides built-in authentication, role-based access control, and encryption.
Your data is stored locally on your own infrastructure.
Yes, you can export your data using the ThingsBoard dashboard, APIs, or by creating a full database backup.
No, there is no trial option for perpetual licenses. To trial a self-managed system, you can use self-managed subscriptions.
Cancellation of the perpetual license means the license key will be removed from the License Server. Once the license key is removed, the ThingsBoard environment using this key will be stopped immediately.
Yes, you can convert your self-managed subscription to a perpetual license by purchasing the perpetual license and replacing the license key in the Edge configuration. For more details, please contact us.
No, refunds are not offered for perpetual license purchases.
We provide email response on any issue within 24 hours, if a separate support agreement is not signed. Solution time depends on issue severity and may require a meeting with our team member.
Access to the ThingsBoard Support Portal is available for perpetual license holders. Without the need for a separate support agreement, all support inquiries are seamlessly managed through a unified queue, ensuring efficient handling of your requests. Our support team is dedicated to providing an initial response within 24 hours to address your needs promptly.
The support service includes assistance with installation and migration for default deployments, as well as resolving any questions related to the platform's out-of-the-box functionalities, as detailed in our documentation. For specialized services such as consulting, code reviews, health assessments, or development projects, we offer tailored solutions to meet your specific requirements. Should your request involve additional expertise, our support engineers will guide you to the best resources to ensure your success.
Yes, you can purchase additional services such as managed services, advanced SLAs, consultancy, development, and training. For more details, please contact our sales team.
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
Yes, ThingsBoard offers full maintenance services for instances deployed on your infrastructure. These services can be customized based on your needs and are provided under an additional SLA, ensuring regular monitoring, updates, and issue resolution. For more details, please contact us.
Users of Startup and higher subscriptions, as well as perpetual license holders, are automatically added to the ThingsBoard Support Portal after purchasing a license.
