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The one-time, enterprise-grade license for maximum security, permanent data control, and predictable costs.
A perpetual license transforms your core IoT platform into a permanent asset, giving you a predictable financial model and complete control over your technology roadmap. It's the ideal foundation for a long-term, large-scale enterprise deployment.
A single, transparent license fee simplifies long-term financial planning.
Eliminates recurring subscription fees, offering a lower total cost of ownership for long-term projects.
Deploy anywhere, including fully offline or isolated networks for 100% data sovereignty.
A flexible license that can be tailored to your exact business strategy.
ThingsBoard Community Edition (CE) is the free and open-source version of the ThingsBoard - IoT platform for data collection, processing, visualization, and device management. ThingsBoard CE is available under the Apache 2.0 license.
Yes, it is completely free, with no licensing fees or hidden costs.
Yes, ThingsBoard Community Edition can be used for commercial purposes. You can develop and deploy IoT solutions based on the Community Edition as part of your business operations. It is distributed under the Apache 2.0 license, which allows commercial use without the license or royalty fees.
Community Edition includes essential features for IoT device management, data collection, visualization, and rule processing. The Professional Edition offers advanced features such as white-labeling, RBAC, integrations, etc. You can find a more detailed comparison here.
No, there are no programatic limits, but performance depends on your server(s) capacity.
Yes, you can upgrade from ThingsBoard Community Edition to Professional Edition without losing telemetry data and/or configurations. The upgrade process preserves your existing setup, ensuring a seamless transition. However, please note that any custom modifications made directly to the source code of the Community Edition will be removed during the upgrade process. For more information about the migration procedure, please contact us.
Installation guides are available in the documentation. The Community Edition can be installed in monolith or microservice cluster mode, and supports deployment on Docker, Kubernetes, or directly on Linux/Windows OS.
You can install the Community Edition on your virtual machine, local servers, or any cloud provider infrastructure of your choice.
The Community Edition supports pure SQL or a hybrid SQL + NoSQL (for telemetry storage) . For more details on database options, you can check here.
Yes, official Docker images are available on Docker Hub.
Yes, but performance may be limited due to hardware constraints. You can check details here.
Yes, the ThingsBoard Community Edition supports multi-tenancy out of the box.
The Community Edition includes device and asset management, data visualization, rule engine automation, and API integrations. You can find all features and descriptions here.
The Professional Edition offers advanced features such as white-labeling, RBAC, advanced rule engine capabilities, platform integrations, etc. You can find a more detailed comparison here.
No, white-labeling is available only in the Professional Edition.
Yes, the Community Edition supports secure device connectivity options, OAuth configuration, and domain management.
Yes, you can integrate the ThingsBoard Community Edition with third-party systems through REST APIs or Rule Engine. Please note that the Professional Edition of the platform provides more integration option via platform integrations.
The ThingsBoard team does not provide dedicated support for Community Edition users. However, users can access community-driven resources such as forums, documentation, and GitHub for assistance.
Depending on the type of support you are looking for, the ThingsBoard team may be able to offer certain types of additional support packages. To discuss your unique case and requirements, please contact us.
GitHub (report issues, contribute)
Stack Overflow (for developer-related questions)
Yes, you are welcome to submit feature requests on GitHub. After the product team reviews them, they may be added to the backlog.
The ThingsBoard team can propose application configuration services. To discuss your unique case and requirements, please contact us.
Yes, updates for all versions are available.
Yes, you can migrate your data and configuration to an Professional Edition at any time.
ThingsBoard Professional Edition is designed for production and enterprise IoT solutions, offering comprehensive features to meet all your potential needs with the flexibility to deliver tailored solutions without any blockers.
Migration depends on factors such as whether you are migrating to a self-managed system or ThingsBoard Cloud, the version, source code changes, and more. Please contact us for personalized suggestions and a clear strategy on how to perform the migration.
Yes, we offer a one-month trial on ThingsBoard Cloud for users considering an upgrade. If you would like to try the system in self-managed mode, please contact us.
Yes, but security depends on your deployment setup and infrastructure.
Yes, the Community Edition includes transport encryption, as well as SSO (Single Sign-On) and OAuth functionality.
Yes, you have full control over where your data is stored.
Compliance depends on your hosting environment and data security practices.
The Community Edition of ThingsBoard Edge is a free, open-source platform. It offers essential features for managing and analyzing IoT data at the edge.
It is ideal for individuals, startups, educational purposes, and organizations conducting small to medium-sized IoT projects without the need for advanced enterprise features.
Yes, ThingsBoard Edge Community Edition can be used for commercial purposes. You can develop and deploy IoT solutions based on the Community Edition as part of your business operations. It is distributed under the Apache 2.0 license, which allows commercial use without the license or royalty fees.
ThingsBoard Edge Community Edition is able to connect only to ThingsBoard Community Edition server.
ThingsBoard Edge Professional Edition is able to connect only to ThingsBoard Professional Edition server (it can be ThingsBoard Cloud or on-premise instances).
ThingsBoard Edge Community Edition cannot be connected to ThingsBoard Professional Edition and vice versa.
You can install the Community Edition following the installation guides available in the official documentation.
The Community Edition is compatible with various operating systems, including Linux, Windows, and macOS. Specific requirements depend on the deployment method and can be found in the installation guide.
ThingsBoard Cloud is a fully managed, scalable, and fault-tolerant platform for your IoT applications.
ThingsBoard Cloud offers flexible monthly subscription plans, with tiers based on the number of devices and the volume of messages they generate. We support 5 predefined plans to cater to different needs. The beginner plan includes up to 5 devices and 10 million data points. For more details, visit the ThingsBoard Cloud pricing page.
Pricing is based on the number of connected devices and the volume of messages they generate. Each plan has a fixed monthly fee, with the option to purchase additional entity packs and API call packs. In this case, the total monthly cost consists of the base fee for the selected plan plus additional charges for extra features. More details are available on the subscription plans page.
Yes, each plan includes specific API and rate limits. If needed, you can extend these limits by purchasing additional API call packs. Detailed limits for each plan are available on the subscription plans page.
Yes, we offer a free 30-day trial to let you explore ThingsBoard Cloud before committing to a paid plan.
The free trial includes access to all core features and Trendz Analytics tool with limited usage of devices, messages, and storage.
Billing is handled via Stripe and is charged monthly based on your selected plan. You can also pay annually with card or wire transfer. Please contact us to receive a custom invoice.
We accept credit and debit cards through Stripe. You can also pay annually with card or wire transfer. Please contact us to receive a custom invoice.
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
We offer Private Cloud plans for large-scale deployments with 10% discounts for annual payments; contact us for details.
You can access invoices and payment history via your ThingsBoard Cloud account dashboard.
Limits vary by plan; details can be found on our plans definition page.
Device usage is determined by the number of device entities created within your account.
Yes, ThingsBoard Cloud charges for all created device entities, whether active or inactive, since telemetry and attribute data for inactive devices are also stored.
If you exceed your limits, you may need to upgrade to a higher plan or purchase additional entity and API call packs.
Yes, you can upgrade your plan at any time to increase your limits, or you can purchase additional entity and API call packs as needed.
White labeling functionality is available starting from the Pilot subscription.
We use encryption, access controls, and best security practices to protect your data.
The ThingsBoard Cloud is hosted in an IaaS asset compliant with multiple standards, including SOC II, and ISO 27001.
Your data is stored in either North America or the EU, depending on the cloud region (US or European) you choose. With the Enterprise subscription, you can choose any region or specific country for data storage.
No, security and compliance features are included in all plans.
Yes, ThingsBoard Cloud supports multi-tenancy, with each tenant requiring its own subscription. Within a tenant, a customer hierarchy can be established, allowing tenant administrators to manage multiple customers under a single subscription. This structure provides sufficient flexibility and access control for most use cases, ensuring a well-organized and efficient management model. ThingsBoard Enterprise subscription offers multi-tenancy within a single plan.
Yes, you can export data via APIs or the ThingsBoard dashboard.
Simply sign up on our website—no credit card required (North America or EU).
Once your free trial ends, you will need to add billing details so the system can automatically charge you for the new monthly renewal period after the initial free month expires.
Yes, all your data and configurations remain intact when upgrading.
Kindly refer to the guide here.
Canceling your subscription before the end of the billing cycle will result in the loss of funds allocated for the unused period.
No, refunds are not provided for mid-cycle cancellations.
All paid subscriptions provide access to the ThingsBoard Support Portal, allowing customers to submit support tickets and communicate directly with the support team. Startup and Business plans also include priority support.
Yes, we do provide 24/7 support. If this is what you're looking for, please contact us for a more detailed discussion about your specific needs.
You can use the contact us form and select the "Other" topic. Our account managers will assist you with any billing-related issues.
All of our documentation is available on our website, with no hidden information. Additionally, you can use our Github issues for community support.
Priority support is included with the Startup and Business plans.
Response times vary by plan; Private Cloud customers receive better SLAs.
Yes, we offer custom IoT development services designed to match your exact requirements. Whether you need a full-featured IoT platform, scalable architecture, or specific integrations, our IoT development team can help you accelerate time-to-market and reduce internal workload while ensuring long-term maintainability.
Trendz is an add-on for advanced IoT Data Analytics. It allows you to analyze, detect anomalies, and predict outcomes — all in one unified analytics workspace that works seamlessly with ThingsBoard. You can check pricing in the Plan calculator.
Trendz pricing depends on your ThingsBoard model. You can check the relevant pricing in the Plan Calculator on this page.
No, all standard features are included in the subscription. However, additional services like professional support may incur extra costs.
No, ThingsBoard and Trendz Analytics must have the same license type to function correctly. Trendz Analytics automatically detects all devices and assets from your ThingsBoard instance, along with their relationships.
It analyzes all entities without the option to select specific ones; all entities will be analyzed and added to the 'business entity' column.
No, you cannot use Trendz without ThingsBoard. Trendz automatically detects and analyzes all entities from your ThingsBoard instance. Without ThingsBoard, Trendz has no data source to work with, making it incompatible for use on its own.
To activate your Trendz license, follow this path:
Billing page → ThingsBoard license details → Manage Add-ons → Enable the checkbox for Trendz → Save the changes.
If you cancel your subscription before the billing period ends, the funds for the remaining period will stay on your balance but will not be refundable.
The Edge Computing add-on enables local data processing at remote sites through ThingsBoard Edge PE instances. Edge runs independently with offline capability and automatically syncs with your central ThingsBoard PE Server when connectivity returns.
It is available for all ThingsBoard PE deployments: Cloud, Private Cloud, and self-managed.
Edge Computing add-on pricing depends on your ThingsBoard model. Check the relevant pricing in the Plan Calculator.
Edge edition must match your ThingsBoard Server edition:
Note: Community Editions are free and open-source.
No, Edge PE requires a ThingsBoard PE Server (Cloud, Private Cloud, or self-managed) to provision devices, sync configurations, and exchange data. However, it processes data locally and can operate offline when the connection drops.
You can start with the Free plan (limited to 5 devices) with the Edge Computing add-on permanently enabled. This lets you explore Edge PE features at no cost.
For larger deployments, you can upgrade to paid plans with higher device limits and additional features.
We recommend up to 1,000 devices per Edge instance based on typical edge hardware and connectivity constraints. You can exceed this number depending on your hardware capabilities. For more capacity, deploy multiple Edge instances or, starting with version 4.0, cluster Edge nodes for high availability.
ThingsBoard Private Cloud is a fully managed, isolated ThingsBoard Professional Edition cluster that our team deploys and operates for you. We provision the infrastructure, keep the platform patched and monitored 24×7, run automated backups, and provide an SLA-backed uptime guarantee (99%–99.99%, depending on plan). During onboarding, you choose the region that best fits your compliance or latency requirements—EU, North America, or APAC. All environments are hosted in ISO 27001/PCI-DSS-certified data centers. Your engineers can stay focused on building IoT applications instead of managing DevOps.
Uptime (%) = ((Total Time – Downtime) / Total Time) × 100.
Total Time – number of minutes in the billing month.
Downtime – minutes when core platform services are unavailable for the tenant (device endpoints, REST/WebSocket APIs, Rule Engine infrastructure, dashboards, telemetry DB).
We measure Downtime from incident detection to full service restoration.
Excluded from Downtime:
Private Cloud is offered in three fixed tiers—Launch, Growth, and Scale—each designed to support different stages of your IoT deployment journey. The Enterprise plan is tailored for your use case and offers flexible architecture, pricing and custom SLA.
All plans are powered by Kubernetes, with built-in load balancers to ensure resilient, scalable operations. AWS is our first-choice IaaS, but Azure or GCP regions are also supported on request.
The pricing for Private Cloud is based on the selected service tier. Each plan includes a specific device and data point rate limit to ensure proper resource allocation and SLA compliance. The available plans are:
Yes, we offer a 10% discount on all Private Cloud plans—including Launch, Growth, Scale, and Enterprise—if you choose to pay annually upfront. The annual subscription provides cost savings and simplifies billing by consolidating charges into a single yearly invoice.
We accept bank wire/ACH and credit- or debit-card payments. Card payments are processed securely via Stripe. All billing and invoicing is handled directly by the ThingsBoard Team.
The monthly subscription fee for Private Cloud covers the full provisioning and maintenance of your dedicated environment. This includes platform licensing, infrastructure and system monitoring, software updates, security patching, 24/7 availability monitoring, and SLA-backed support. Each plan tier comes with a predefined allocation of devices, storage, and data point rate capacity. Any usage beyond those included limits (e.g., additional devices, storage, or add-ons) is calculated on top of your regular subscription fee according to your selected plan.
No. Start or stop whenever you like. We do ask for 30 days’ notice before cancellation so we can export your data and decommission the cluster cleanly.
In addition to the base monthly fee for each plan, you may incur additional monthly charges for the following:
There are no data point rate overage fees—sustained traffic above plan limits requires an upgrade. Short-term bursts up to 20 % over the dp/minute ceiling for ≤ 15 min are tolerated. Sustained overages require a plan upgrade.
A device is any distinct IoT endpoint that the platform tracks as its own entity—i.e. a row in the Device table. A record can be created in three ways:
What is a “message”?
A message is any application-layer packet that enters or leaves the platform—whether it’s uplink telemetry, an RPC call, an attribute update, or a downlink—regardless of transport protocol (MQTT, HTTP, CoAP, LwM2M) or integration. We measure sustained messages per minute, aggregated across all protocols.
What is a “data point”?
A data point is a single key/value pair (e.g., "temperature": 23.5) within a message payload. Because some messages bundle multiple measurements, the total number of data points often exceeds the raw message count.
How we count the data point limit?
Telemetry messages carry one or more data points (sensor readings, attribute updates, etc.). Each data point in a telemetry message counts as 1 toward your per-minute limit.
Non-telemetry messages (RPC calls or downlinks with no measurements) carry zero data points—but we still count each such message as 1 toward your per-minute limit.
Total data points per minute = telemetry data points + count of messages with zero data points.
Examples:
Telemetry Payload { "temperature": 23.5, "humidity": 62 } counts as 2 data points
Telemetry Payload { "latitude": 42.222222, "longitude": 73.333333, "speed": 55.5, "fuel": 92, "batteryLevel": 81 } counts as 5 data points.
RPC call payload { "method": "setGPIO", "params": {"pin": 4, "value": 1} } counts as 1 message/data point.
By treating messages without payload as one data point and counting every actual measurement as one data point, we ensure your plan’s per-minute limit reflects your true platform usage.
The cluster tolerates brief spikes (see next answer). If sustained traffic stays above your tier’s ceiling, our monitoring flags it and we’ll ask you to upgrade. Plan upgrades are provisioned within three business days; remaining over-quota traffic may be throttled to protect platform stability.
Yes. Short-term bursts up to 20% above the stated dp-per-minute ceiling for 15 minutes or less are absorbed automatically and carry no penalty.
The Home dashboard contains information about number of devices and The API Usage dashboard contains information about hourly data point rates. The storage usage information is calculated from multiple data sources and available upon request. We are working on a way to embed it into the platform dashboards.
Each plan bundles a block-storage pool (Launch 500 GB, Growth 1 TB, Scale 2 TB; Enterprise custom). Telemetry, attributes, events, and file assets all consume this pool. When usage approaches the quota you can: (a) request to prune old data, (b) expand storage at $0.50 / GB / month, or (c) upgrade the plan.
Replication overhead
The figures above represent raw logical data. For durability the underlying databases keep multiple physical copies:
Therefore, 100 GB of logical telemetry stored in Cassandra will be accounted as 300 GB of physical disk space inside your pool, and 100 GB of metadata in PostgreSQL will consume roughly 200 GB.
Note for Cassandra-backed deployments:
Telemetry rows receive a TTL (time-to-live) at the moment they are written. If the TTL is missing or longer than intended, those rows cannot be purged retrospectively; they will live until the TTL expires or the table is truncated. Be sure to set an appropriate TTL in your Rule Engine or integration pipeline when inserting data to keep storage growth predictable.
The Enterprise plan is tailored for customers with complex operational and business needs. While it builds on the same platform features, it introduces a separate, flexible billing model and the option for advanced engineering support at the application level. This combination enables organizations to manage Private Cloud at scale with greater control, specialized assistance, and the ability to align infrastructure with their unique workflows and compliance requirements.
The Enterprise plan includes a default SLA with a guaranteed uptime of 99.95%, which already meets the needs of most mission-critical applications. While fully custom SLAs are typically not required, we are open to discussing specific availability or support requirements on a case-by-case basis to ensure alignment with your business expectations.
Enterprise pricing is calculated based on multiple components to reflect the scale, flexibility, and support level required. The total cost typically consists of:
Trial access is available on ThingsBoard Cloud, which allows you to explore the core features and capabilities of ThingsBoard without setup overhead.
For ThingsBoard Private Cloud, trials are not applicable due to the use of dedicated infrastructure and custom deployment.
Yes, you can downgrade your Private Cloud plan if your data point rate and resource usage fall within the thresholds of a lower-tier Private Cloud plan. Downgrades are coordinated with the ThingsBoard team to ensure service continuity and SLA compliance. If a downgrade results in a remaining balance, the unused portion of your subscription can either be refunded or applied as store credits for future use. However, it is not possible to downgrade from Private Cloud to ThingsBoard Cloud, as the architectures, infrastructure models, and operational processes differ entirely.
There are no cancellation fee for Private Cloud. However, since your Private Cloud instance runs on dedicated infrastructure, we kindly ask for at least 30 days' advance notice prior to cancellation to ensure smooth resource decommissioning and service wrap-up.
Yes. Once we receive your cancellation notice, we prepare a full encrypted PostgreSQL/Cassandra dump of all your tenant data—including entities, telemetry, files, and audit logs—and deliver it to you over a secure channel (SFTP link or your own cloud bucket). You have up to 60 days after the cancellation date to download and verify the dump. After that 60-day grace period, all remaining backups and cluster data are permanently and securely deleted from our systems.
Yes, additional storage is available and automatically calculated based on your actual usage and retention policy. There's no need to make a separate manual request. At the end of each month, we assess your storage consumption, and any overage beyond your plan’s default quota is billed at $0.50 per GB. This ensures accurate, usage-based billing without administrative overhead on your side.
The Dev/Test Environment is a standalone deployment. It is designed to help you safely test configurations, validate integrations, and simulate real workflows before applying them in production—ensuring accuracy, minimizing risks, and supporting continuous development processes.
High-availability (HA) services are built into the structure of Private Cloud starting Scale plan and are not offered separately as an add-on.
If your usage or operational requirements indicate the need for HA, the ThingsBoard team will proactively recommend an upgrade to the appropriate tier.
This approach ensures consistent architecture, SLA alignment, and reliability without complicating plan configurations.
The Edge Computing add-on enables local data processing at remote sites through ThingsBoard Edge PE instances. Edge runs independently with offline capability and automatically syncs with your central ThingsBoard PE Server when connectivity returns.
It is available for all ThingsBoard PE deployments: Cloud, Private Cloud, and self-managed.
Edge Computing add-on pricing depends on your ThingsBoard model. Check the relevant pricing in the Plan Calculator.
Trendz is an add-on for advanced IoT Data Analytics. It allows you to analyze, detect anomalies, and predict outcomes — all in one unified analytics workspace that works seamlessly with ThingsBoard. You can check pricing in the Plan calculator.
Trendz pricing depends on your ThingsBoard model. You can check the relevant pricing in the Plan Calculator on this page.
The White-Labeled Mobile App add-on provides you with a branded version of the ThingsBoard Mobile application. This includes your company’s name, logo, colors, and other branding elements. The cost is $99 per month, plus a one-time setup fee of $1,000 to cover branding and configuration.
A self-managed subscription allows you to host and manage ThingsBoard on your own infrastructure, either on-premises or in the cloud. You are responsible for the installation, configuration, and ongoing management of the system, while ThingsBoard provides the software and necessary documentation to support the process.
To purchase a self-managed subscription, you can acquire a license through your License Server account. Each license comes with a unique activation key, which allows you to deploy and run the system by following our detailed installation guides.
If you would like to explore the Perpetual option, please contact our sales team
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
ThingsBoard offers flexible monthly subscription plans, with tiers based on the number of devices and assets. We support 5 predefined plans to cater to different needs. The beginner plan includes support for up to 10 devices. For more details, visit the ThingsBoard pricing page.
Plans differ based on the number of devices, support level, and white-labeling availability.
No, all subscriptions are month-to-month, and you can cancel anytime.
Billing is handled via Stripe and is charged monthly based on your selected plan. You can also pay annually with card or wire transfer. Please contact us to receive a custom invoice.
We accept credit and debit cards through Stripe. You can also pay annually with card or wire transfer. Please contact us to receive a custom invoice.
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
If a payment fails, Stripe will retry the charge several times. If unsuccessful, your license will be suspended.
Yes, you can cancel your subscription anytime.
Maker: 10 devices
Prototype: 50 devices
Pilot: 100 devices
Startup: 500 devices
Business: 1000 devices, with the option to purchase additional devices at $0.10 per device per month
You will need to upgrade to a higher-tier plan. With the Business plan, you also have the option to purchase additional devices at $0.10 per device per month.
A platform instance can be installed on a single server, which may be a virtual machine, a running Docker container, or a single OS process. If you need to run the platform across multiple locations or as part of a clustered deployment, you can purchase additional instances for any plan as required.
By default, each license includes a predefined number of platform instances. The Maker, Prototype, and Pilot plans include one instance, the Startup plan includes two instances, and the Business plan includes three instances.
No, but you may be charged by your cloud provider for resource usage.
Yes, an internet connection is required for periodic license verification. The system checks the license once per hour, and if the connection is not restored within 24 hours, the platform may shut down. This process ensures proper license management while allowing temporary connectivity issues. For more details, please refer to the license check description. Offline mode is also possible as an add-on to the Perpetual license. Contact our sales team to know more.
By default, the platform requires active Internet access or at least access to license portal from your host machine. If Offline access is a must, please contact us to discuss options.
Security depends on your infrastructure setup, but ThingsBoard provides built-in authentication, role-based access control, and encryption.
Your data is stored on your own infrastructure, whether on-premise or in the cloud.
Yes, you have full control over data storage location.
Yes, you can export your data using the ThingsBoard dashboard, APIs, or by creating a full database backup.
No, we do not do it for many reasons. Firstly, as a platform vendor, we cannot disclose detected vulnerabilities of certain versions of the platform as the disclosure affects the safety of our existing customers who use that particular version. Secondly, the self-declared pentest is less trustworthy as it is in the vendor’s interest to come up with clean results and you never know whether to believe them or not. Lastly, the penetration test makes more sense to be conducted over a ready-to-use end client software/application to define weak spots (if any). It is the Licensee’s responsibility to order independent testing. Having said that, the ThingsBoard platform gives one a tool to develop solutions. You may consider the platform a building that a banker rents to establish an office, vault, etc. Now you can see that testing a building itself does not make much sense. But things change when it hosts a bank (or whatever tenant).
Please stay tuned with our Release notes. Critical vulnerabilities or security issues are mentioned in separate line items. Less threatful vulnerabilities appear as a single record (“Vulnerability fixes”) stating that, at the release date, the version is free of known HIGH and some MEDIUM CVEs.
Yes, the Maker plan ($10/month) is a low-cost way to explore the platform. It also includes trial license for Edge and Trendz products, so you can fully test the ThingsBoard ecosystem.
Your license will become inactive, and your ThingsBoard instance will be stopped.
Customer may cancel the subscription and purchase a perpetual license. The remain costs from terminated subscription plan (if remain) will be deducted from Total cost for the perpetual license. The perpetual license is non-refundable. Once purchased, it cannot be canceled.
No, all sales are final.
- Maker and Prototype: Community support.
- Startup: Support with 36-hour response time during regular working shifts via Support Portal.
Please note: Support for the Startup plan becomes available from the second month of usage.
- Business: Support with 12-hour response time during regular working shifts via Support Portal.
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
If your subscription plan includes response time support and you have access to the Support Portal, the ThingsBoard support team can assist with system deployment as part of the subscription. However, this applies only if you follow recommended installation methods and architecture. Custom installation scripts or non-recommended deployment scenarios are not covered under included support. If your subscription plan does not include support, then we recommend using our documentation, tutorials, and optional professional services. To discuss options, please contact us.
Users of Startup and higher subscriptions, as well as perpetual license holders, are automatically added to the ThingsBoard Support Portal after purchasing a license.
Access to the ThingsBoard Support Portal is available for users with Startup and higher subscriptions, as well as perpetual license holders. Without the need for a separate support agreement, all support inquiries are seamlessly managed through a unified queue, ensuring efficient handling of your requests. Our support team is dedicated to providing an initial response within 24 hours to address your needs promptly.
The support service includes assistance with installation and migration for default deployments, as well as resolving any questions related to the platform's out-of-the-box functionalities, as detailed in our documentation. For specialized services such as consulting, code reviews, health assessments, or development projects, we offer tailored solutions to meet your specific requirements. Should your request involve additional expertise, our support engineers will guide you to the best resources to ensure your success.
Yes, we offer custom IoT development services designed to match your exact requirements. Whether you need a full-featured IoT platform, scalable architecture, or specific integrations, our IoT development team can help you accelerate time-to-market and reduce internal workload while ensuring long-term maintainability.
The Edge Computing add-on enables local data processing at remote sites through ThingsBoard Edge PE instances. Edge runs independently with offline capability and automatically syncs with your central ThingsBoard PE Server when connectivity returns.
It is available for all ThingsBoard PE deployments: Cloud, Private Cloud, and self-managed.
Edge Computing add-on pricing depends on your ThingsBoard model. Check the relevant pricing in the Plan Calculator.
Edge edition must match your ThingsBoard Server edition:
Note: Community Editions are free and open-source.
No, Edge PE requires a ThingsBoard PE Server (Cloud, Private Cloud, or self-managed) to provision devices, sync configurations, and exchange data. However, it processes data locally and can operate offline when the connection drops.
You can start with the Free plan (limited to 10 devices) with the Edge Computing add-on permanently enabled. This lets you explore Edge PE features at no cost.
For larger deployments, you can upgrade to paid plans with higher device limits and additional features.
We recommend up to 1,000 devices per Edge instance based on typical edge hardware and connectivity constraints. You can exceed this number depending on your hardware capabilities. For more capacity, deploy multiple Edge instances or, starting with version 4.0, cluster Edge nodes for high availability.
Trendz is an add-on for advanced IoT Data Analytics. It allows you to analyze, detect anomalies, and predict outcomes — all in one unified analytics workspace that works seamlessly with ThingsBoard. You can check pricing in the Plan Calculator.
Trendz pricing depends on your ThingsBoard model. You can check the relevant pricing in the Plan Calculator on this page.
To activate your Trendz license, log in to the License Portal and follow this path:
ThingsBoard license details → Manage Add-ons → Enable the checkbox for Trendz → Save the changes.
If you cancel your license before the billing period ends, the funds for the remaining period will stay on your balance but will not be refundable.
No, we do not charge extra unless you want an additional service that we offer, such as:
No, Trendz can be integrated with ThingsBoard Professional Edition (PE), but it is not available in ThingsBoard Community Edition (CE).
No, ThingsBoard and Trendz Analytics must have the same license type to function correctly. Trendz Analytics automatically detects all devices and assets from your ThingsBoard instance, along with their relationships.
It analyzes all entities without the option to select specific ones. You can't select specific devices or assets; all entities will be analyzed and added to the 'business entity' column.
TBMQ Private Cloud is a fully managed, isolated deployment of the TBMQ Professional Edition that our team provisions and operates for you. We handle the infrastructure setup, apply security patches, monitor your environment 24×7, run automated backups, and provide an SLA-backed uptime guarantee (99.9 %–99.99 %, depending on subscription). Your engineering team can stay focused on developing IoT solutions and business logic without worrying about maintaining and scaling the MQTT infrastructure.
TBMQ and ThingsBoard serve distinct purposes for customers:
In practice, you might deploy TBMQ when you need a dedicated, scalable message pipeline—especially if you already use Kafka. ThingsBoard, on the other hand, provides a complete solution for IoT applications, enabling customers to onboard devices, process telemetry, and build dashboards without managing separate messaging infrastructure.
Yes, TBMQ can be used together with ThingsBoard or completely separately. TBMQ is an independent MQTT broker designed for high performance and scalability, while ThingsBoard is a full IoT platform with advanced features like dashboards, rule engine, and device management. When used together, TBMQ handles all MQTT messaging, and ThingsBoard processes, visualizes, and manages the data. However, there is no dependency between them—TBMQ works perfectly on its own if you only need a reliable MQTT layer, and ThingsBoard can also run with its built-in MQTT transport.
Uptime (%) = ((Total Time – Downtime) / Total Time) × 100
Total Time – number of minutes in the billing month.
Downtime – minutes when core broker services are unavailable for the administrator.
We measure Downtime from incident detection to full service restoration.
Excluded from Downtime:
The pricing for TBMQ Private Cloud is structured around a single, transparent model based on the capacity and features you require. Every deployment includes a base capacity of 5,000 Sessions and 1,000 messages per second (msg/sec) of Throughput, backed by a 99.9% Uptime SLA. Your total monthly cost is determined by the purchased capacity beyond these base limits and any selected add-ons, such as Multi-AZ Deployment or scaling of Network Traffic capacity. If you exceed your licensed Session or Throughput capacity, this is considered an overage and requires an immediate license capacity adjustment to maintain continuous service.
Yes, we offer a 10% discount on the TBMQ Private Cloud service if you choose to pay annually upfront. The annual subscription provides cost savings and simplifies billing by consolidating all monthly capacity, instance, and add-on charges into a single yearly invoice.
We accept bank wire/ACH and credit- or debit-card payments. Card payments are processed securely via Stripe. All billing and invoicing is handled directly by the ThingsBoard Team.
The monthly subscription fee for Private Cloud covers the complete provisioning and maintenance of your dedicated environment. This includes platform licensing, system monitoring, infrastructure management, software updates, security patching, 24/7 availability monitoring, and SLA-backed support. The fee also includes a default allocation of sessions limit, storage, and message rate capacity depending on your needs.
No. Start or stop whenever you like. We do ask for 30 days’ notice before cancellation so we can export your data and decommission the cluster cleanly.
In addition to the base monthly fee, you may incur additional monthly charges for Network Traffic usage that exceeds the included monthly limit. This usage is billed at the rate of $0.10 per GB.
A session is any active connection between an MQTT client and the TBMQ broker. Each session represents a single client, uniquely identified by its client ID, and counts toward your session quota.
If a client connects and maintains an active session, it occupies one slot in the session quota. When session persistence is enabled, a disconnected client still occupies a session slot, since its session data (subscriptions, messages, etc.) is retained by the broker.
A session slot is released only when the session has either expired or been explicitly removed. This means your session quota includes both currently connected clients and any disconnected clients with persisted sessions. Only clients with fully expired or deleted sessions free up capacity for new connections.
Total messages per second refers to the combined number of MQTT PUBLISH packets processed by the TBMQ each second. This includes both incoming messages from publishers and outgoing messages delivered to subscribers.
For example, if 100 devices each publish 10 messages per second, that results in 1,000 incoming messages per second. If each message is delivered to 2 subscribers, the outgoing volume is 2,000 messages per second. In this case, the total messages per second will be 3,000.
Only MQTT PUBLISH packets are counted—control packets like CONNECT, SUBSCRIBE, PINGREQ, etc., are excluded. This metric reflects the actual messaging throughput of your deployment and is used to ensure performance and SLA compliance.
Yes, you can enhance your Private Cloud subscription with several optional add-ons to customize your deployment. The available add-ons are Multi-AZ Deployment, which ensures greater fault tolerance by spreading your service across multiple availability zones; Dev and QA Instances, which provide dedicated, isolated environments for testing and staging; and Network Traffic, which allows you to purchase data transfer capacity beyond the included monthly limit.
The cluster tolerates brief spikes (see next answer). If sustained traffic stays above your tier’s ceiling, our monitoring flags it and we’ll ask you to upgrade. Plan upgrades are provisioned within three business days; remaining over-quota traffic may be throttled to protect platform stability.
Yes. Short-term bursts up to 10% above the stated msgs-per-second ceiling for 5 minutes or less are absorbed automatically and carry no penalty.
Trial access is available by deploying TBMQ Community Edition, which lets you explore the core MQTT features in your own environment.
For TBMQ Private Cloud, trials are not applicable due to the use of dedicated infrastructure and custom deployment.
Yes, you can reduce your licensed capacity in the TBMQ Private Cloud service if your message rate and resource usage decrease. Since we operate on a single flexible model, reducing capacity means coordinating with the TBMQ team to adjust your licensed Sessions, Throughput, and Instance count to a level that matches your current operational needs. These adjustments are coordinated to ensure service continuity and SLA compliance.
Upgrades are possible at any time, but they are not initiated automatically. The ThingsBoard team continuously monitors your resource usage and message throughput. If your consumption exceeds the thresholds defined for your current tier, our team will notify you and guide the process of upgrading to a higher plan. This ensures uninterrupted service and compliance with SLA guarantees. You can also request an upgrade proactively if you anticipate growth or require additional capabilities.
There is no cancellation fee for Private Cloud. However, since your Private Cloud instance runs on dedicated infrastructure, we kindly ask for at least 30 days' advance notice prior to cancellation to ensure smooth resource decommissioning and service wrap-up.
Yes. Once we receive your cancellation notice, we prepare a full encrypted PostgreSQL/Redis/Kafka dump of all your admin data—including clients, subscriptions, telemetry—and deliver it to you over a secure channel (SFTP link or your own cloud bucket). You have up to 60 days after the cancellation date to download and verify the dump. After that 60-day grace period, all remaining backups and cluster data are permanently and securely deleted from our systems.
Yes, high-availability services are available as an optional add-on for the TBMQ Private Cloud service. This feature, known as Multi-AZ Deployment, ensures greater fault tolerance and reliability by deploying your dedicated environment across multiple availability zones and is backed by an enhanced Uptime SLA.
The Dev and QA Instances add-on provides dedicated, isolated broker environments specifically for development, staging, testing, and CI/CD workflows. The primary purpose is to ensure that all testing, integration, and code changes are executed without impacting the stability, performance, or data integrity of your live Production environment.
Network Traffic refers to the total volume of data transfer, including both incoming data to the broker and outgoing data to your applications. The base Private Cloud service includes a specific allocation of network traffic (200 GB). The Network Traffic add-on allows you to extend the usage that exceeds the included allocation. Any usage beyond the included monthly limit is billed monthly at the rate of $0.10 per GB.
TBMQ Community Edition (CE) is the free and open-source version of the TBMQ - a highly scalable and fault-tolerant MQTT broker designed for efficient and reliable message routing between connected devices and applications using the MQTT protocol. TBMQ CE is available under the Apache 2.0 license.
Yes, it is completely free, with no licensing fees or hidden costs.
Yes, TBMQ Community Edition can be used for commercial purposes. You can develop and deploy IoT solutions based on the Community Edition as part of your business operations. It is distributed under the Apache 2.0 license, which allows commercial use without the license or royalty fees.
Community Edition includes essential MQTT broker features with full support for MQTT 3.x and MQTT 5.0. The Professional Edition offers advanced features such as White Labeling, RBAC, Single sign-on, etc. You can find a more detailed comparison here.
No, there are no programmatic limits, but performance depends on your server(s) capacity.
No, there are no programmatic limits. TBMQ can handle high loads of millions of messages processed per second. Performance depends on your server(s) capacity.
Installation guides are available in the documentation. The Community Edition can be installed in monolith or cluster mode, and supports deployment on Docker and Kubernetes.
You can install the Community Edition on your virtual machine, local servers, or any cloud provider infrastructure of your choice.
The Community Edition supports Kafka, Redis/Valkey, and PostgreSQL. For more details on database options, you can check here.
Yes, official Docker images are available on Docker Hub.
No, the TBMQ Community Edition does not support multi-tenancy.
You can scale the Community Edition vertically by adding more resources for the server, and horizontally by using a cluster deployment.
The Community Edition includes all essential MQTT broker features with full support for MQTT 3.x and MQTT 5.0. You can find all features and descriptions here.
The Professional Edition offers advanced features such as White Labeling, RBAC, Single sign-on, etc. You can find a more detailed comparison here.
No, white-labeling is available only in the Professional Edition.
Yes, the Community Edition supports secure MQTT connectivity, authentication, and authorization for MQTT clients.
Yes, you can integrate the TBMQ Community Edition with third-party systems through platform integrations.
The TBMQ team does not provide dedicated support for Community Edition users. However, users can access community-driven resources such as forums, documentation, and GitHub for assistance.
Depending on the type of support you are looking for, the TBMQ team may be able to offer certain types of additional support packages. To discuss your unique case and requirements, please contact us.
GitHub (report issues, contribute)
Stack Overflow (for developer-related questions)
Documentation & Tutorials
Yes, you are welcome to submit feature requests on GitHub. After the product team reviews them, they may be added to the backlog.
The TBMQ team can propose application configuration services. To discuss your unique case and requirements, please contact us.
Yes, you can migrate your data and configuration to an Professional Edition at any time.
* White labeling
* RBAC
* SSO
* Audit logs, etc.
TBMQ Professional Edition is designed for production and enterprise IoT solutions, offering comprehensive features to meet all your potential needs.
Migration depends on factors such as the version, source code changes, and more. Please contact us for personalized suggestions and a clear strategy on how to perform the migration.
Yes, we offer a one-month trial for default subscription plan in self-managed mode.
Yes, but security depends on your deployment setup and infrastructure.
Yes, the Community Edition includes transport encryption, as well as authentication and authorization.
Yes, you have full control over where your data is stored.
Compliance depends on your hosting environment and data security practices.
A self-managed subscription allows you to host and manage TBMQ on your own infrastructure, either on-premises or in the cloud. You are responsible for the installation, configuration, and ongoing management of the system, while TBMQ team provides the software and necessary documentation to support the process.
To purchase a self-managed subscription, you can acquire a license through your License Server account. Each license comes with a unique activation key, which allows you to deploy and run the system by following our detailed installation guides.
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
TBMQ Professional Edition operates on a flexible, consumption-based licensing model rather than using predefined subscription tiers. We offer a single Pay-as-you-go (PAYG) subscription model for self-managed deployments. This structure provides complete control over your licensing costs, as your monthly fee is calculated precisely based on the capacity you configure in the calculator for Sessions, Throughput, and Instances. This ensures you only pay for the exact resources and features you require, allowing your deployment to scale dynamically without being restricted by fixed plan limits.
TBMQ utilizes a detailed capacity calculator to ensure our licensing model is highly flexible and fully transparent. We do not offer fixed subscription plans because we want you to be in complete control of your deployment costs. The calculator is your primary tool for licensing, allowing you to define the exact capacity required for Sessions, Throughput, and Instances. This approach ensures optimal cost efficiency by matching your payment precisely to the resources you consume, allowing for dynamic scaling without the constraints of predefined tiers.
The minimum configuration for the TBMQ Self-managed Subscription grants you the base licensing capacity required to run the TBMQ Professional Edition. This configuration is priced at $15.00 per month and includes the following minimum licensed resources:
* 100 Sessions
* 100 messages per second (msg/sec) Throughput
* 1 Production Instance
* Community Support
This configuration is typically used for initial testing, proof-of-concept deployments, and qualifies for the 30-day free trial.
Billing is handled via Stripe and is charged monthly based on your configured subscription.
We accept credit and debit cards through Stripe.
Sure. In this case, you must reach out to our sales team via contact us. If you have ongoing communication with the account manager or success manager on our end, please refer your request to that person.
We currently offer only a monthly subscription with automatic payments via Stripe. For annual payments, please contact our team to arrange a wire transfer invoice.
If a payment fails, Stripe will retry the charge several times. If unsuccessful, your license will be suspended.
Yes, you can cancel your subscription anytime.
A session is any active connection between an MQTT client and the TBMQ broker. Each session represents a single client, uniquely identified by its client ID, and counts toward your session quota.
If a client connects and maintains an active session, it occupies one slot in the session quota. When session persistence is enabled, a disconnected client still occupies a session slot, since its session data (subscriptions, messages, etc.) is retained by the broker.
A session slot is released only when the session has either expired or been explicitly removed. This means your session quota includes both currently connected clients and any disconnected clients with persisted sessions. Only clients with fully expired or deleted sessions free up capacity for new connections.
Throughput (total messages per second) refers to the combined number of MQTT PUBLISH packets processed by the TBMQ each second. This includes both incoming messages from publishers and outgoing messages delivered to subscribers.
For example, if 100 devices each publish 10 messages per second, that results in 1,000 incoming messages per second. If each message is delivered to 2 subscribers, the outgoing volume is 2,000 messages per second. In this case, the total messages per second would be 3,000.
Only MQTT PUBLISH packets are counted—control packets like CONNECT, SUBSCRIBE, PINGREQ, etc., are excluded. This metric reflects the actual messaging throughput of your deployment and is used to ensure performance and SLA compliance.
A Production Instance is the core unit of deployment for TBMQ Professional Edition, representing a single, dedicated TBMQ broker node. This node is licensed exclusively for processing live client traffic, including all licensed Sessions and Throughput. In a self-managed environment, an instance is typically deployed as a Docker container or a Kubernetes pod. While one instance is usually included in the base license, customers often purchase additional instances to create a fault-tolerant cluster for high availability (HA) and increased reliability.
A Development Instance is a dedicated TBMQ broker node—typically deployed as a Docker container or Kubernetes pod—that is licensed exclusively for non-production activities. This includes staging, testing, QA, and CI/CD workflows. The primary purpose of using a dedicated Development Instance is to ensure isolated environments for testing and integration without risking the integrity or performance of your live Production deployment or contaminating production data.
Yes, the self-managed subscription allows you to enhance your license with two specialized add-ons. The White Labeling add-on enables full customization of the broker interface to seamlessly match your corporate branding. The Priority Help Desk add-on moves your support requests into a high-priority queue managed by the expert TBMQ team, ensuring they are triaged and addressed ahead of standard tickets for faster processing of critical operations.
The White Labeling add-on is an optional feature that allows you to fully customize the TBMQ broker interface and deployment components to match your corporate branding. This removes all TBMQ branding from the control panel and deployment environment, enabling you to deliver a unified and seamless experience to your end-users or internal teams. This is primarily used by organizations integrating TBMQ as a core part of their own product or corporate infrastructure.
Security depends on your infrastructure setup, but TBMQ provides built-in authentication, role-based access control, and encryption.
Your data is stored on your own infrastructure, whether on-premise or in the cloud.
Yes, you have full control over data storage location.
No, we do not do it for many reasons. Firstly, as a broker vendor, we cannot disclose detected vulnerabilities of certain versions of the platform as the disclosure affects the safety of our existing customers who use that particular version. Secondly, the self-declared pentest is less trustworthy as it is in the vendor’s interest to come up with clean results and you never know whether to believe them or not. Lastly, the penetration test makes more sense to be conducted over a ready-to-use end client software/application to define weak spots (if any). It is the Licensee’s responsibility to order independent testing.
Please stay tuned with our Release notes. Critical vulnerabilities or security issues are mentioned in separate line items. Less threatful vulnerabilities appear as a single record (“Vulnerability fixes”) stating that, at the release date, the version is free of known HIGH and some MEDIUM CVEs.
Yes, TBMQ offers a 30-day free trial for the self-managed Professional Edition license, which is available exclusively for the minimum capacity configuration: 100 Sessions, 100 messages per second (msg/sec), and 1 Production Instance. This trial allows you to fully test the broker's performance and core features within your own infrastructure without any financial commitment. At the end of the 30 days, you can choose to transition to a paid subscription, either maintaining that minimum configuration or scaling up your capacity as required.
Your license will become inactive, and your TBMQ instance will be stopped.
No, all sales are final.
Customer may cancel the subscription and purchase a perpetual license. The remain costs from terminated subscription plan (if remain) will be deducted from Total cost for the perpetual license. The perpetual license is non-refundable. Once purchased, it cannot be canceled.
The included Support tier for the TBMQ Self-managed Subscription is tied to the total monthly cost of the license. The foundational Community support tier (which provides access to our public knowledge base and forums) is included when the total subscription cost is less than $300. Once the total subscription cost reaches or exceeds $300, the Direct Help Desk tier is automatically unlocked, providing ticketed access to our expert team. Alternatively, the Direct Help Desk tier can be accessed immediately by purchasing the Priority Help Desk add-on, regardless of the subscription's total monthly cost.
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
If your subscription includes response time support and you have access to the Support Portal, the TBMQ support team can assist with system deployment as part of the subscription. However, this applies only if you follow recommended installation methods and architecture. Custom installation scripts or non-recommended deployment scenarios are not covered under included support. If your subscription plan does not include support, then we recommend using our documentation, tutorials, and optional professional services. To discuss options, please contact us.
The method for contacting support depends on your current license tier. If you are using the Community support tier, support is provided via self-service resources, including our comprehensive public documentation, knowledge base, and peer-to-peer forums. If you have the Direct Help Desk or Priority Help Desk tier (which is included when your subscription cost is over $300 or purchased as an add-on), you will access support through our dedicated ticketed system via the Support portal, where requests are managed directly by our TBMQ expert team.
Access to our dedicated Support Portal is included with the Direct Help Desk and Priority Help Desk support tiers, as well as for Perpetual license holders. The support service includes expert assistance with platform installation and migration for default deployments, along with resolving any questions related to the platform's out-of-the-box functionalities, as detailed in our documentation. All support inquiries are managed through a single queue, and our commitment is to provide an initial response within 24 hours to address your needs promptly. For specialized services such as custom consulting, code reviews, health assessments, or bespoke development projects, tailored solutions are available; our support engineers will efficiently guide you to the best resources if a request falls outside the standard platform scope.
A Perpetual license allows you to use the software indefinitely with a one-time purchase. This grants you permanent access without the need for ongoing subscription fees.
A perpetual license provides lifetime access to TBMQ Professional Edition through a one-time payment, including a predefined capacity (e.g., sessions, message throughput, and processing instances). It can be expanded at any time by purchasing additional capacity units. In contrast, a subscription license offers flexible, usage-based access with regular payments, allowing you to scale resources as your deployment grows, without an upfront lifetime commitment.
The perpetual license includes full access to TBMQ Professional Edition features, such as MQTT 3.x and MQTT 5.0 support, White labeling, RBAC, SSO, and more. It also provides access to standard documentation, support, and updates for a specified period. Additional features or services, such as extended support or custom development, may be available for an extra fee.
To purchase a perpetual license, you can acquire a license through your License Server account. Each license comes with a unique activation key, which allows you to deploy and run the system by following our detailed installation guides.
Licensing is applicable to self-hosted platform versions only. Each license comes with a unique license key (activation code) that is automatically generated in your License Server account. Using this license key, you can deploy and run the system by following our detailed installation guides.
The Perpetual License includes a single license key (activation code) for one licensed deployment. This license allows the deployment of predefined number of instances of TBMQ Professional Edition.
The Perpetual License for TBMQ is offered as a one-time payment that grants lifetime access to the software. It includes a predefined capacity for sessions, message throughput, and production instances, along with one year of software updates and support. You can expand your deployment at any time by purchasing additional capacity. After the first year, updates and support can be renewed annually, while your license remains permanently active even without renewal.
The so-called license ‘renewal’ does not refer to the license itself but rather corresponds to Support service and access to the Latest releases. Perpetual license unlocks support service and access to newer versions for 1 year. After the initial year, one can prolong this option.
The annual renewal fee for the Perpetual License depends on the total value of your license. Contact us for more details.
Your current license will remain active, allowing you to continue using the platform seamlessly. By renewing your license, you'll gain access to the latest version releases and ongoing support to enhance your experience.
Here’s how the renewal logic works: If you purchased your license on January 1, 2024, your support period and access to new version releases will expire on January 1, 2025. You can continue using the version of the platform you have without any interruptions. However, after January 1, 2025, you will no longer have access to new versions that are released after that date. You can still use the version you have, and you are free to migrate your hardware or upgrade to any version that was available before January 2, 2025.
A session is any active connection between an MQTT client and the TBMQ broker. Each session represents a single client, uniquely identified by its client ID, and counts toward your session quota.
If a client connects and maintains an active session, it occupies one slot in the session quota. When session persistence is enabled, a disconnected client still occupies a session slot, since its session data (subscriptions, messages, etc.) is retained by the broker.
A session slot is released only when the session has either expired or been explicitly removed. This means your session quota includes both currently connected clients and any disconnected clients with persisted sessions. Only clients with fully expired or deleted sessions free up capacity for new connections.
Throughput (total messages per second) refers to the combined number of MQTT PUBLISH packets processed by the TBMQ each second. This includes both incoming messages from publishers and outgoing messages delivered to subscribers.
For example, if 100 devices each publish 10 messages per second, that results in 1,000 incoming messages per second. If each message is delivered to 2 subscribers, the outgoing volume is 2,000 messages per second. In this case, the total messages per second would be 3,000.
Only MQTT PUBLISH packets are counted—control packets like CONNECT, SUBSCRIBE, PINGREQ, etc., are excluded. This metric reflects the actual messaging throughput of your deployment and is used to ensure performance and SLA compliance.
A Production Instance is the core unit of deployment for TBMQ Professional Edition, representing a single, dedicated TBMQ broker node. This node is licensed exclusively for processing live client traffic, including all licensed Sessions and Throughput. In a self-managed environment, an instance is typically deployed as a Docker container or a Kubernetes pod. While one instance is usually included in the base license, customers often purchase additional instances to create a fault-tolerant cluster for high availability (HA) and increased reliability.
A Development Instance is a dedicated TBMQ broker node—typically deployed as a Docker container or Kubernetes pod—that is licensed exclusively for non-production activities. This includes staging, testing, QA, and CI/CD workflows. The primary purpose of using a dedicated Development Instance is to ensure isolated environments for testing and integration without risking the integrity or performance of your live Production deployment or contaminating production data.
The total number of instances you can deploy is determined by the specific license purchase you make. Your Perpetual License grants you a fixed count of licensed instances, beginning with one Production Instance included in the Base Price. You can increase this total count permanently at any time by purchasing additional Production or Development Instances with a one-time fee. The license covers the total number of instances you have purchased, and you cannot run more nodes concurrently than your total licensed instance count.
Security depends on your infrastructure setup, but TBMQ provides built-in authentication, role-based access control, and encryption.
Your data is stored on your own infrastructure, whether on-premise or in the cloud.
Yes, you have full control over data storage location.
No, we do not do it for many reasons. Firstly, as a broker vendor, we cannot disclose detected vulnerabilities of certain versions of the platform as the disclosure affects the safety of our existing customers who use that particular version. Secondly, the self-declared pentest is less trustworthy as it is in the vendor’s interest to come up with clean results and you never know whether to believe them or not. Lastly, the penetration test makes more sense to be conducted over a ready-to-use end client software/application to define weak spots (if any). It is the Licensee’s responsibility to order independent testing.
Please stay tuned with our Release notes. Critical vulnerabilities or security issues are mentioned in separate line items. Less threatful vulnerabilities appear as a single record (“Vulnerability fixes”) stating that, at the release date, the version is free of known HIGH and some MEDIUM CVEs.
During the first launch of ThingsBoard PE, built-in License Server Client generates an “Activate Instance Request” to the License Server. This request contains the license key and version info about the current platform installation. License Server looks up the subscription info based on the license key and replies with the instance id, subscription plan data, and some magic bytes. License Client stores this information locally and uses instance id and some magic bytes for the next license check requests. More details here.
No, there is no trial option for perpetual licenses. To trial a self-managed system, you can use self-managed subscriptions.
Cancellation of the perpetual license means the license key will be removed from the License Server. Once the license key is removed, the TBMQ environment using this key will be stopped immediately.
Yes, you can convert your self-managed subscription to a perpetual license by purchasing the perpetual license and replacing the license key in the configuration files. For more details, please contact us.
No, refunds are not offered for perpetual license purchases.
The perpetual license includes dedicated support, providing access to the support portal with an initial response time of 24 hours.
Access to our dedicated Support Portal is included with the Direct Help Desk and Priority Help Desk support tiers, as well as for Perpetual license holders. The support service includes expert assistance with platform installation and migration for default deployments, along with resolving any questions related to the platform's out-of-the-box functionalities, as detailed in our documentation. All support inquiries are managed through a single queue, and our commitment is to provide an initial response within 24 hours to address your needs promptly. For specialized services such as custom consulting, code reviews, health assessments, or bespoke development projects, tailored solutions are available; our support engineers will efficiently guide you to the best resources if a request falls outside the standard platform scope.
Yes, you can purchase additional services such as managed services, advanced SLAs, consultancy, development, and training. For more details, please contact our sales team.
Yes, we can provide 24/7 support as part of our managed services with an additional signed SLA. Please contact us for more details.
Yes, we offer full maintenance services for instances deployed on your infrastructure. These services can be customized based on your needs and are provided under an additional SLA, ensuring regular monitoring, updates, and issue resolution. For more details please contact us.
If your license is a Perpetual License or if you have the Direct Help Desk or Priority Help Desk tier on your subscription, you will access support through our dedicated ticketed system managed directly by our TBMQ expert team. You can log in and submit requests via the Support portal.
All perpetual license packages provide dedicated support with predefined response time and access to the ThingsBoard Support Portal. Our expert support team is available to assist you with system deployment by following our recommended installation methods and architecture, ensuring a smooth and efficient setup. For custom installation scripts or alternative deployment scenarios, additional support options are available and you can contact us to discuss your needs.
Add-ons
Optional features to enhance your plan
Deploy edge computing instances for local data processing
10 Edge Computing instances are included.
Advanced analytics and visualization for your IoT data
Advanced analytics for your solution.
Customizable mobile app branded for your company
Customizable mobile app for your end-users.
Separate environments for development, testing, and CI/CD pipelines
Environments for dev, test & CI/CD.
Production instances handle your live data and real-time operations
Maker includes 1 instance. Choose Prototype plan to add more for high availability (HA) and reliability.
Development instances for testing and CI/CD workflows
Choose Prototype plan to add dev instances. Safely test new features without impacting your live data.
Add-ons
Optional features to enhance your plan
Deploy edge computing instances for local data processing
Process data where it is collected.
Advanced analytics and visualization for your IoT data
Advanced analytics for your solution.
Customizable mobile app branded for your company
Customizable mobile app for your end-users.
Production instances handle your live data and real-time operations
1 Production Instance included. Add a 2nd instance for high availability (HA) to prevent downtime.
Development instances for testing and CI/CD workflows
Add dedicated instances for your dev, test, and CI/CD workflows.
Add-ons
Optional features to enhance your perpetual license
Deploy edge computing instances for local data processing
2 Edge Computing instances are included.
Advanced analytics and visualization for your IoT data
Advanced analytics for your solution.
Operate your ThingsBoard instance without internet connectivity
Full functionality without internet.
