Notification center

Notification delivery methods
Send notification
Inbox
Sent
Recipients
Templates
Rules

The ThingsBoard Notification center is a comprehensive tool for sending, managing, and automating notifications within the platform. It allows for a variety of notification methods, including web, email, mobile application, SMS, and integrations with Slack and Microsoft Teams. Users can manually send notifications, automate them through REST API, or set triggers based on events within the system. Users may also schedule delivery of the notification for a particular time.

The Notification center is accessible through the sidebar menu and includes options for sending notifications, viewing inbox and sent messages, managing recipients, creating templates, and setting up rules for automated notifications.

Let’s look at each of the key components of the notification center below.

Notification delivery methods

ThingsBoard offers several notification delivery methods to keep you and your customers promptly informed about any events in your IoT solution:

Web. Receive notifications directly within the ThingsBoard web interface. This is perfect for users who are always logged in.
Mobile app. Receive instant push notifications directly to your smartphone through the ThingsBoard PE Mobile Application. Stay informed about all events in your IoT solution, even when you’re on the go.
To use this notification delivery method, you first need to configure the ThingsBoard PE Mobile Application and make some settings in the “Mobile settings” section on the ThingsBoard platform itself. These steps are detailed in this documentation.
SMS. The ThingsBoard supports notification delivery via SMS to mobile devices, providing the ability to deliver important information even in the absence of internet access.
Email. Receive notifications directly in your email inbox. Perfect for users who prefer to stay informed through their email accounts. To send email notifications, you must configure an outgoing mail server. Use the system administrator’s configuration or set the settings at your level.
Slack. Integrate Slack with ThingsBoard to send notifications as messages to individual users or channels within your Slack workspace. To use this method of notification delivery, you first need to configure the Slack settings in ThingsBoard using this guide.
Microsoft Teams. Integration of Microsoft Teams with ThingsBoard allows for delivering notifications in the form of messages to specific channels in your Microsoft Teams environment. To use this method a tenant administrator must get webhook URL for a needed Microsoft Teams channel using this guide.

Send notification

To send a notification manually, follow these steps:

Click the "Send notification" button in the upper right corner of the "Notification center" page to open the new notification wizard;
Select recipients and one or more delivery methods. In this example, let's consider the Web delivery method;
If necessary, use the scheduler. Click "Next";
Enter subject and text of the message;
You can use the action button in the notification. Enter the button text, select the action type ("Open dashboard" or "Open URL link") and specify the URL link or dashboard that should open when the button is clicked. You can also display the icon in the notification and set its color. Click "Next";
In this window, you can see how the notification will look and also view the list of notification recipients. Click "Send";
The user received a new notification and can view it on the Notification center page or by clicking on the bell icon in the upper right corner of the screen;
By clicking on the "Open this dashboard" button in the message, the user will open the dashboard window.

Click the "Send notification" button in the upper right corner of the "Notification center" page to open the new notification wizard;

Select recipients and one or more delivery methods. In this example, let's consider the Web delivery method;

If necessary, use the scheduler. Click "Next";

You can use the action button in the notification. Enter the button text, select the action type ("Open dashboard" or "Open URL link") and specify the URL link or dashboard that should open when the button is clicked. You can also display the icon in the notification and set its color. Click "Next";

In this window, you can see how the notification will look and also view the list of notification recipients. Click "Send";

The user received a new notification and can view it on the Notification center page or by clicking on the bell icon in the upper right corner of the screen;

By clicking on the "Open this dashboard" button in the message, the user will open the dashboard window.

Inbox

Browse your incoming notifications, mark them as read, or delete them on the “Inbox” tab. By default, only unread notifications are displayed. To view all notifications, switch to the “All” tab in the incoming notifications table.

Browse the notifications, delete them and mark them as read;

Switch to the "All" tab to view all notifications.

You can also view your incoming notifications by clicking on the bell icon in the top right corner of the screen. The number next to the icon indicates the number of unread notifications. Here you can also read the notification, mark it as read, or take action by clicking the action button.

Click on the "bell" icon to view incoming notifications.

Sent

In the “Sent” tab, you’ll find a list of all the notifications you’ve sent out, along with their current status.

To resend a notification, click on the “Notify again” icon in the row of the corresponding notification. You can also delete notifications by clicking the “delete” icon.

Additionally, you can investigate delivery issues for specific notifications here. If there are delivery issues, the “Status” column will provide relevant information. This typically occurs when the recipient’s email address or phone number is incorrect.

Recipients

In the “Recipients” tab, you’ll find a list of configured notification recipients. You can add, edit existing, and delete notification recipients as needed. Recipients can be added based on their roles, individual user accounts, predefined groups, etc.

For delivering notifications through the mobile app, SMS, and email, basic configuration requirements, which we previously covered in the Notification delivery methods section, apply. For delivering notifications through the ThingsBoard platform, Microsoft Teams, and Slack, you’ll additionally need to specify the exact destination for your notification at the recipient adding stage.

Depending on the type of recipient you choose, the setup process will vary. Therefore, we will take a closer look at each option individually:

ThingsBoard platform users

To add recipient from the ThingsBoard user list, follow these steps:

Click the “Add recipients” button in the upper right corner of the “Recipients” tab;
A new window will pop up. Here, type in the name of the notification recipient(s);
Select “Platform users” type;
In the “User filter” list, select who you want to send notifications to. It can be a single user, a group of users, tenant administrators, etc.;
Click “Add”.

A new recipient has been added. Now you can use it to send a new notification or create a new notification rule.

Click the "Add recipients" button in the upper right corner of the "Recipients" tab. A new window will pop up. Here, type in the name of the notification recipient(s). Next, select the "Platform users" type. In the "User Filter" list, select who you want to send notifications to. Than, click "Add".

The new recipient is added. Now you can use it to send a new notification or create a new notification rule.

You can also add a new recipient at the stage of manually sending a new notification:

Click the "Send notification" button. Then click the "Create new" button;

A new window will pop up. Enter the name of the notification recipient(s). Next, select one of the three types of recipients: platform users, Microsoft Teams, or Slack entities, and specify who exactly you want to send notifications to. Click "Add";

The new recipient is added. Now continue with creating the new notification.

There are several user filters that help you to define a recipients:

All users - all users of the current tenant. Includes the tenant administrator and all customer users;
Tenant administrators - all administrators of the current tenant;
User list - selected users;
User group list - selected user group;
Customer users - all users that belong to customers of the current tenant;
User role - selected user role;
Users of the entity owner - all users that belong to the entity owner. For example, users of the customer that owns the device or tenant administrators if the device is not assigned to the customer;
Affected user - The user that is affected by the notification trigger event. For example, the person that is assigned to investigate the alarm event.

Slack

Send ThingsBoard notifications as Slack messages to a public or private channel, or direct message.

Click the “Add recipients” button in the upper right corner of the “Recipients” tab;
A new window will pop up. Here, type in the name of the notification recipient(s);
Select “Slack” type;
In the “Slack channel type” field, choose the destination where you’d like your notifications to land: public channel, private channel, or direct message;
In the additional “Conversation” field, specify the exact conversation or channel in Slack where you want to send notifications;
Click “Add”.

Click the "Add recipients" button in the upper right corner of the "Recipients" tab. A new window will pop up. Enter the name of the notification recipient(s). Next, select the "Slack" type. In the “Slack channel type” field, choose the destination where you’d like your notifications to land: public channel, private channel, or direct message. In the additional “Conversation” field, specify the exact conversation or channel in Slack where you want to send notifications. Click "Add";

Microsoft Teams

Send ThingsBoard notifications as messages to your Microsoft Teams channel.

Click the “Add recipients” button in the upper right corner of the “Recipients” tab;
A new window will pop up. Here, type in the name of the notification recipient(s);
Select “Microsoft Teams” type;
Next, you need to specify the webhook URL for the Microsoft Teams channel where the notifications will be sent;
In the “Channel name” field, specify the channel to which you want to send notifications;
Click “Add”.

Templates

The “Templates” tab displays the list of notification templates. Here you can create new templates, duplicate existing ones for easy editing, or delete those you no longer need.

The template defines the content of the notification and the set of delivery methods to use. Each template contains a notification subject and message. The user may adjust the notification content for specific delivery methods. For example, you may use a concise message for SMS and an advanced HTML template for the Email.

Notification subject and message fields support templatization. The list of available templatization parameters depends on the template type. See the available types and parameters below. Parameter names must be wrapped using ${...}. For example: ${recipientFirstName}. You may also modify the value of the parameter with one of the sufixes:

upperCase, for example - ${recipientFirstName:upperCase}
lowerCase, for example - ${recipientFirstName:lowerCase}
capitalize, for example - ${recipientFirstName:capitalize}

Add new template

To add a new template, follow these steps:

Click the “Add template” button in the upper right corner of the “Templates” tab;
In the new window, enter the notification template name;
Select a template type from the drop-down list;
Next, select one or more delivery methods. In this example, let’s consider the Web delivery method. Click “Next”;
Enter the subject and text of the message;
Optionally, you can display the icon in the notification and set its color. Also, you can use the action button in the notification;
Click “Add”.

Click the "Add template" button in the upper right corner of the "Templates" tab. In the new window, enter the notification template name. Select a template type from the drop-down list. Select one or more delivery methods. In this example, let’s consider the Web delivery method. Click "Next";

Enter the subject of the message and the text of the message. Optionally, you can display the icon in the notification and set its color. Also, you can use the action button in the notification. Then, click "Add".

Let’s take a closer look at all the available template types.

General

The general template is used to send generic notifications. For example, system maintenance or important announcement. Available template parameters:

recipientTitle - title of the recipient (first and last name if specified, email otherwise);
recipientEmail - email of the recipient;
recipientFirstName - first name of the recipient;
recipientLastName - last name of the recipient.

Let’s consider an example with the following event: maintenance work for the server is scheduled for tomorrow.

The notification in ThingsBoard may look like this:

Alarm

The alarm template is used to send notification about alarms. For example, alarm creation or acknowledgment. Available template parameters contain all parameters available for the General template, plus:

alarmType - alarm type;
action - one of: ‘created’, ‘severity changed’, ‘acknowledged’, ‘cleared’, ‘deleted’;
alarmId - the alarm id as uuid string;
alarmSeverity - alarm severity (lower case);
alarmStatus - the alarm status;
alarmOriginatorEntityType - the entity type of the alarm originator, e.g. ‘Device’;
alarmOriginatorName - the name of the alarm originator, e.g. ‘Sensor T1’;
alarmOriginatorId - the alarm originator entity id as uuid string.

Let’s consider an example with the following event: A new alarm with the type ‘High Temperature’ has been created for the device ‘Compressor NM-56’.

The notification in ThingsBoard may look like this:

Device activity

The device activity template is used to send notifications about whether a device is active or inactive. Available template parameters contain all parameters available for the General template, plus:

deviceId - the device id as uuid string;
deviceName - the device name;
deviceLabel - the device label;
deviceType - the device type;
eventType - one of: ‘inactive’, ‘active’.

Let’s consider an example with the following event: the device ‘Compressor MN-56’ became inactive.

The notification in ThingsBoard may look like this:

Entity action

The entity action template is used to send notification about entity action: creation, update or deletion. Available template parameters contain all parameters available for the General template, plus:

entityType - the entity type, e.g. ‘Device’;
entityId - the entity id as uuid string;
entityName - the name of the entity;
actionType - one of: ‘added’, ‘updated’, ‘deleted’;
userId - id of the user who made the action;
userEmail - email of the user who made the action;
userFirstName - first name of the user who made the action;
userLastName - last name of the user who made the action.

Let’s consider an example with the following event: user [email protected] added new device ‘Compressor AO-99’.

The notification in ThingsBoard may look like this:

Alarm comment

The alarm comment template is used to send notification about comments on alarms. Available template parameters contain all parameters available for the Alarm template, plus:

comment - text of the comment;
action - one of: ‘added’, ‘updated’;
userEmail - email of the user who made the action;
userFirstName - first name of the user who made the action;
userLastName - last name of the user who made the action.

Let’s consider an example with the following event: John Doe left a comment for Jane regarding the ‘High Temperature’ alarm of the device ‘Compressor RK-25’.

The notification in ThingsBoard may look like this:

Alarm assignment

The alarm assignment template is used to send notification when alarm is assigned or unassigned. Available template parameters contain all parameters available for the Alarm template, plus:

assigneeEmail - email of the assignee;
assigneeFirstName - first name of the assignee;
assigneeLastName - last name of the assignee;
assigneeId - the id of the assignee as uuid string;
userEmail - email of the user who made the action;
userFirstName - first name of the user who made the action;
userLastName - last name of the user who made the action;
action - one of: ‘assigned’, ‘unassigned’.

Let’s consider an example with the following event: [email protected] assigned the ‘High Temperature’ alarm of the device ‘Compressor BJ-66’ to [email protected].

The notification in ThingsBoard may look like this:

Rule engine lifecycle event

The rule engine lifecycle event template is used to send notification about rule chain or rule node lifecycle events. For example, notify when new rule node fails to start. Available template parameters contain all parameters available for the General template, plus:

componentType - one of: ‘rule chain’, ‘rule node’;
componentId - the component id as uuid string;
componentName - the rule chain or rule node name;
ruleChainId - the rule chain id as uuid string;
ruleChainName - the rule chain name;
eventType - one of: ‘started’, ‘updated’, ‘stopped’;
action - one of: ‘start’, ‘update’, ‘stop’;
error - the error text.

Let’s consider an example with the following event: the “Kafka” rule node misconfigured.

The notification in ThingsBoard may look like this:

Rule node

The rule node template is used to send notifications from the ‘send notification’ rule node. You may use data or metadata from the incoming message to build the notification subject and body. Available template parameters contain all parameters available for the General template, plus:

values from the incoming message metadata referenced using the metadata key name;
values from the incoming message data referenced using the data key name;
originatorType - type of the originator, e.g. ‘Device’;
originatorId - id of the originator;
msgType - type of the message;
recipientEmail - email of the recipient;
recipientFirstName - first name of the recipient;
recipientLastName - last name of the recipient.

Let’s consider an example with the following event: the incoming message to the ‘send notification’ rule node contains data about the temperature value in Building 1.

The notification in ThingsBoard may look like this:

Integration lifecycle event

The integration lifecycle event template is used to send notification about integration lifecycle events. For example, notify when new integration fails to start. Available template parameters contain all parameters available for the General template, plus:

integrationType - type of the integration;
integrationName - name of the integration;
integrationId - id of the integration as uuid string;
eventType - one of: ‘started’, ‘updated’, ‘stopped’;
action - one of: ‘start’, ‘update’, ‘stop’;
error - the error text.

Let’s consider an example with the following event: failed to start MQTT Integration.

The notification in ThingsBoard may look like this:

Edge connection

The Edge connection template is used to send notifications about changes in the connection status between ThingsBoard and the Edge.

Available template parameters:

edgeId - the edge id as uuid string;
edgeName - the name of the edge;
eventType - the string representation of the connectivity status: connected or disconnected.

Let’s consider an example with the following event: ThingsBoard connected to Edge.

The notification in ThingsBoard may look like this:

Edge communication failure

The Edge communication failure template is used to send notifications about ThingsBoard connection failures with the Edge.

Available template parameters:

edgeId - the edge id as uuid string;
edgeName - the name of the edge;
failureMsg - the string representation of the failure, occurred on the Edge.

Let’s consider an example with the following event: failed to connect ThingsBoard to Edge.

The notification in ThingsBoard may look like this:

Rules

Notification rules allow you to automate the delivery of notifications on a particular trigger event. For example, rule automatically sends a notification when a new alarm is created. The trigger event types are tightly coupled to the notification template types.

Let’s take a closer look at all rules:

Alarm

Using the “Alarm” rule the system sends notifications on specific events: alarm is created, acknowledged, cleared, severity updated, or alarm deleted.

To create a new alarm rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Alarm;
Then, select pre-made template from the list or create your own;
Build an escalation chain. The escalation chain allows you to configure multiple recipients of the notification. The first recipient group will receive the notification immediately. Other recipient groups will receive the notification after a configurable delay. You may also configure alarm statuses, which will stop the escalation chain. Click “Next”;

The alarm trigger filter allows you to filter events based on alarm type and severity;
You may also select the event types that will trigger notification;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Alarm. Then, select template from the list or create your own;

Build an Escalation chain. Configure one or multiple recipients of the notification. Also configure alarm statuses, which will stop the escalation chain Click "Next";

Filter alarms by type and severity. Also select the event types that will trigger notification. Click "Add";

Default rule

The default rule ‘New alarm’ will notify tenant administrators when an alarm is created.

Template subject: New alarm '${alarmType}'

Template message: Severity: ${alarmSeverity}, originator: ${alarmOriginatorEntityType} '${alarmOriginatorName}'

See Alarm template for a list of the available template parameters.

Device activity

Using the “Device activity” rule the system sends notifications when the device becomes active or inactive.

To create a new device activity rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Device activity;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to configure specific devices or device types;
You may also select the event types that will trigger notification;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Alarm. Then, select template from the list and specify recipient. Click "Next";

Filter notifications by specific devices or by device types. You may also select the event types that will trigger notification. Click "Add";

Default rule

The default rule ‘Device activity status change’ will notify tenant admins when any device changes its activity state

Template subject: Device '${deviceName}' became ${eventType}

Template message: Device '${deviceName}' of type '${deviceType}' is now ${eventType}

See Device activity template for a list of the available template parameters.

Entity action

Using the “Entity action” rule the system sends notifications when an entity is created, updated or deleted.

To create a new entity action rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Entity action;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter events by entity type;
You may also select the event types that will trigger notification;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Entity action. Then, select template from the list and specify recipient. Click "Next";

Filter notifications by entity type. You may also select the event types that will trigger notification. Click "Add";

Default rule

The default rule ‘Device created’ will notify tenant administrators when device is created.

Template subject: ${entityType} was ${actionType}

Template message: ${entityType} '${entityName}' was ${actionType} by user ${userEmail}

See Entity action template for a list of the available template parameters.

Alarm comment

Using the “Alarm comment” rule the system sends notifications when an alarm is commented.

To create a new alarm comment rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Alarm comment;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter alarms by type, severity, and status;
You may also select to notify only on user comments and skip system comments. Optionally, you may notify users on comments update;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Alarm comment. Then, select template from the list and specify recipient. Click "Next";

The trigger filter allows you to filter alarms by type, severity, and status. You may also select to notify only on user comments and skip system comments. Optionally, you may notify users on comments update. Click "Add";

Default rule

The default rule ‘Comment on active alarm’ will notify tenant administrators when comment is added by user on active alarm.

Template subject: Comment on '${alarmType}' alarm

Template message: ${userEmail} ${action} comment: ${comment}

See Alarm comment template for a list of the available template parameters.

Alarm assignment

Using the “Alarm assignment” rule the system sends notifications when an alarm is assigned or unassigned.

To create a new alarm assignment rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Alarm assignment;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter alarms by type, severity, and status;
You may also select the event types that will trigger notification: assign or unassign;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Alarm assignment. Then, select template from the list and specify recipient. Click "Next";

The trigger filter allows you to filter alarms by type, severity, and status. You may also select the event types that will trigger notification: assign or unassign. Click "Add";

Default rule

The default rule ‘Alarm assignment’ will notify a user when any alarm was assigned to him.

Template subject: Alarm '${alarmType}' (${alarmSeverity}) was assigned to user

Template message: ${userEmail} assigned alarm on ${alarmOriginatorEntityType} '${alarmOriginatorName}' to ${assigneeEmail}

See Alarm assignment template for a list of the available template parameters.

Rule engine lifecycle event

Using the “Rule engine lifecycle event” rule the system sends notifications about the rule chain or rule node lifecycle events. For example, notify when a new rule node fails to start (typically due to misconfiguration).

Trigger settings: the trigger filter allows you to filter based on rule chains and events status: Started, Updated, Stopped.

To create a new Rule engine lifecycle event rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Rule engine lifecycle event;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter notifications by type, severity, and status;
You may also select the event types that will trigger notification: assign or unassign;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Rule engine lifecycle event. Then, select template from the list and specify recipient. Click "Next";

Default rule

The default rule ‘Rule node initialization failure’ will notify tenant administrators when any Rule chain or Rule node failed to start, update or stop.

Template subject: ${action:capitalize} failure in Rule chain '${ruleChainName}'

Template message: ${componentType} '${componentName}' failed to ${action}

See Rule engine lifecycle event template for a list of the available template parameters.

Integration lifecycle event

Using the “Integration lifecycle event” rule the system sends notifications about the integration lifecycle events. For example, notify when a integration fails to start (typically due to misconfiguration).

Trigger settings: the trigger filter allows you to filter based on integration status: Started, Updated, Stopped.

To create a new integration lifecycle event rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Integration lifecycle event;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter notifications by integration type;
You may also select the event types that will trigger notification: started, updated, stopped;
Click “Add”.

Сlick the "Add rule" button. Then enter rule name. Select trigger - Integration lifecycle event. Then, select template from the list and specify recipient. Click "Next";

Default rule

The default rule ‘Integration start failure’ will notify tenant administrators when any integration fails to start.

Template subject: ${integrationType} integration start failure

Template message: Integration '${integrationName}' failed to start:<br/>${error}

See Integration lifecycle event template for a list of the available template parameters.

Edge connection

Using the “Edge connection” rule the system sends a notification to tenant admins when the connection status between TB and Edge changes.

Trigger settings: the trigger filter allows you to filter notifications based on Edge instance status: Connected, Disconnected.

To create a new Edge connection rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Edge connection;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter notifications by Edge instances. If the field is empty, the trigger will be applied to all edge instances;
You may also select the event types that will trigger notification: connected, disconnected;
Click “Add”.

Click the "Add rule" button. Then enter rule name. Select trigger - Edge connection. Then, select template from the list and specify recipient. Click "Next";

The trigger filter allows you to filter notifications by Edge instances. You may also select the event types that will trigger notification: connected, disconnected. Click "Add".;

Default rule

The default rule ‘Edge connection status change’ will notify tenant administrators when connection status between TB and Edge changes.

Template subject: Edge connection status change

Template message: Edge '${edgeName}' is now ${eventType}

See Edge connection template for a list of the available template parameters.

Edge communication failure

Using the “Edge communication failure” rule the system sends a notification to tenant admins when communication failures occur.

To create a new Edge communication failure rule, follow these steps:

Click the “Add rule” button in the upper right corner of the “Rules” tab;
In the new pop-up window, enter the rule's name;
Select trigger - Edge communication failure;
Then, select pre-made template from the list or create your own;
Specify the recipient of the notification. Click “Next”;
The trigger filter allows you to filter notifications by Edge instances. If the field is empty, the trigger will be applied to all edge instances;
Click “Add”.

Click the "Add rule" button. Then enter rule name. Select trigger - Edge communication failure. Then, select template from the list and specify recipient. Click "Next";

The trigger filter allows you to filter notifications by Edge instances. If the field is empty, the trigger will be applied to all edge instances. Click "Add";

Default rule

The default rule ‘Edge communication failure’ will notify tenant administrators when communication failures occur.

Template subject: Edge '${edgeName}' communication failure occurred

Template message: Failure message: '${failureMsg}'

See Edge communication failure template for a list of the available template parameters.