Tenants

Every Cloud subscription corresponds to a dedicated Tenant — an isolated environment that owns and manages its own devices, assets, dashboards, rule chains, users, and telemetry, with no access from other tenants. See Multi-Tenancy & Hierarchy for how Tenant, Customer, and User relate.

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Your Cloud subscription account is your tenant’s initial Tenant Administrator — the role with full administrative access to this tenant, scoped entirely to your own resources.

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As the Tenant Administrator, you can build out your own organizational structure and control who can see and do what:

• Create Customers to isolate data and delegate access to client organizations, regional branches, or internal departments.
• Create Users and assign them to your tenant or to a specific customer.
• Scope access with custom roles and organize users into user groups with group roles for fine-grained, group-level permissions.

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To keep your Cloud tenant secure and running smoothly:

• Assign at least one additional User to the built-in Tenant Administrators group (see Default User Groups and Roles) for redundancy.
• Monitor your entity and API usage against your subscription plan’s limits to avoid disruptions as you scale.
• Apply consistent White-labeling and a custom domain to keep your tenant on-brand for customers.
• Enable Two-Factor Authentication and review the Audit Log regularly to keep tenant access secure.
• Use consistent naming conventions for your Customers and User Groups.