White-labeling: Mail Templates

ThingsBoard uses mail templates to send email notifications when certain events occur — for example, account activation or password reset. The platform provides default templates that you can customize for each tenant or customer.

1. Navigate to the White labeling page and open the Mail Templates tab.

2. Uncheck the Use System Mail Templates box to enable editing.

3. Select the mail template you want to edit from the drop-down list.

4. Edit the mail subject and mail body as needed.

5. Click Save to apply the changes.

The following mail templates are available for customization:

Template	Triggered when
Activation	A new user is created and receives an activation link
Account activated	A user successfully activates their account
Account lockout	A user’s account is locked due to too many failed login attempts
Password reset	A user requests a password reset
Password was reset	A user’s password has been successfully changed
Two-factor authentication verification	A 2FA code is sent to the user